Experienced Full Stack Customer Solutions Engineer – East Coast Remote

At arenaflex, we're revolutionizing the way people connect with the things they love. Our edge cloud platform empowers customers to create exceptional digital experiences quickly, securely, and reliably by processing, serving, and securing applications at the edge of the internet. With a growing list of prominent customers, including Vimeo, Pinterest, The New York Times, and GitHub, we're building a more trustworthy internet. Join us in shaping the future of digital experiences.

Job Summary:

We're seeking an exceptional Customer Solutions Engineer to be the primary technical contact and trusted advisor for arenaflex customers. As a key member of our team, you'll build long-term customer relationships by providing proactive and thorough assistance. This role requires technical expertise, client-driven communication, and a focus on delivering exceptional customer experiences.

Responsibilities:

As a Customer Solutions Engineer, you'll be responsible for:

• Acting as the primary technical contact for some of our largest and most critical clients
• Building and maintaining technical relationships across multiple key stakeholders within an account
• Handling customer escalations and collaborating with the account management team to develop customer-specific strategies
• Working with internal teams to drive customer initiatives and growth, coordinate support assistance, and escalate issues as necessary
• Providing technical mentorship and advisement on deals within your vertical
• Developing and maintaining a deep understanding of customer infrastructure, plans, and problems they're encountering
• Presenting technical concepts in a streamlined manner and demonstrating comfort working with technical devops contacts and various levels within the customer org
• Identifying key challenges across an account and developing alternatives and solutions that balance impact and effort
• Partnering with Sales and Account Management to improve customer implementation and utilization of arenaflex's product portfolio
• Being a champion and advocate within arenaflex for your customers, responsible for tracking and reporting on the health of your customer accounts
• Providing constructive feedback and coaching, mentoring new Cloud Engineers to strengthen their technical expertise
• Being an effective communicator, representing your accounts with all levels of management, including risks, new opportunities, and technical requirements
• Working hands-on with CS and Sales Leaders, internal teams, and customers on support requests or problems for assigned customers

Requirements:

To succeed in this role, you'll need:

• At least 8+ years of related experience in Pre-Sales or Post-Sales in Sales Engineering, Technical Support, Technical Account Management, or Professional Services type roles, ideally with a background in CDNs, Cloud, and/or internet infrastructure products
• Success as a relationship builder and collaborator with amazing verbal and written communication skills
• Strong technical background and customer orientation
• Empathy and understanding of the customer
• Technical experience with:

+ HTTP, TCP, TLS, DNS, and other common protocols + Scripting languages and web platforms, especially Varnish and VCL + *nix operating systems + Underlying internet technologies + Clear understanding of network & system management solutions + Superior organizational and project management skills

Work Environment and Culture:

arenaflex is a hybrid company with a flexible work environment. This role is open to both hybrid and remote work arrangements, with preferred locations in New York City, NY. We value diversity, inclusivity, and work-life balance. Our team is passionate about creating a positive and welcoming work environment, and we're committed to ensuring equal employment opportunity for all applicants.

Benefits and Compensation:

arenaflex offers a comprehensive benefits package, including medical, dental, and vision insurance, family planning, mental health support, and a flexible vacation policy. We also offer 401(k) with company match, an Employee Stock Purchase Program, and 10 paid local holidays. The estimated salary range for this position is $104,830.00 - $147,996.00, with opportunities for growth and professional development.

How to Apply:

If you're a motivated and exceptional Customer Solutions Engineer looking to join a dynamic team, please submit your application and resume or CV. We're committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment.

Contact Information:

For more information about this role or to discuss your application, please contact our Recruiter or the Fastly Employee Relations team at [insert contact information]. Apply for this job