Experienced Customer Service Representative (Annuities) - Remote Opportunity at arenaflex

As a leading provider of innovative technology solutions, arenaflex is committed to delivering exceptional customer experiences across various industries. We are currently seeking a highly skilled and dedicated Customer Service Representative (Annuities) to join our team in a remote capacity. If you are passionate about delivering top-notch customer service, possess excellent communication skills, and have a strong desire to make a difference, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a global leader in providing mission-critical IT services that enable our customers to modernize operations and drive innovation across their entire IT estate. Our comprehensive portfolio of services spans the Enterprise Technology Stack, including business process outsourcing, insurance, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace. With a strong focus on customer satisfaction, arenaflex strives to deliver exceptional results that exceed our customers' expectations.

Job Summary

As a Customer Service Representative (Annuities) at arenaflex, you will be responsible for providing high-quality service to our Brighthouse Annuity customers who have insurance or other financial service products or benefit plans. You will handle customer inquiries via telephone and/or email, research and respond to questions regarding status updates, policy provisions, and errors, and educate Financial Service Representatives on market requirements, processes, contract provisions, and annuity products. Your primary goal will be to deliver a service experience that exceeds expectations and makes it easy for customers to do business with us.

Key Responsibilities

* Respond to customers, agents, and broker/dealers' requests via telephone or email, providing high-quality service for our Brighthouse Annuity customers.

• Research and respond to questions regarding status updates, policy provisions of fixed and variable annuities, errors, application & contract discrepancies, and processing delays.
• Educate Financial Service Representatives on market requirements, processes, contract provisions, and annuity products and the client's website.
• Efficiently process transactions and track responses to ensure completion.
• Enhance and strengthen the relationship between the customer and Brighthouse Financial using strong communication skills, keen listening skills, and empathy.
• Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer's inquiry.
• Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal, and high-quality service skills.

Essential Qualifications

* High School diploma

• 1-2 years customer service experience
• Ability to work a shift during the hours of operation of 7:30 AM to 5:30 PM Monday – Friday; must be flexible in regard to overtime & shift worked, which may change based on business needs.
• Must obtain FINRA (formerly NASD) Series 6 license within 90 days of hire
• Outstanding customer service skills and dedication to providing exceptional customer care
• Exceptional listening and analytical skills
• Solid time management skills
• Ability to multitask and successfully operate in a fast-paced, team environment
• Must adapt well to change and successfully set and adjust priorities as needed

Preferred Qualifications

* Some college experience or a trade or professional certification.

• Insurance or Financial Services industry experience or Product specific experience.
• Prior Call Center experience is preferred.
• A demonstrated ability to quickly learn and continuously develop functional knowledge and an understanding of company products as well as administrative, claims, underwriting, and marketing functions.
• A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment.
• Strong computer/keyboard skills as well as solid math, analytical, and problem-solving skills.

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong listening and analytical skills
• Ability to work in a fast-paced, team environment
• Adaptability and flexibility in a dynamic work environment
• Strong problem-solving and critical thinking skills
• Ability to multitask and prioritize tasks effectively
• Excellent time management and organizational skills
• Strong computer/keyboard skills and proficiency in software applications

Career Growth Opportunities and Learning Benefits

At arenaflex, we believe in investing in our employees' growth and development. As a Customer Service Representative (Annuities), you will have opportunities to:

• Develop your skills and knowledge in customer service, annuities, and financial services
• Work with a talented team of professionals who are passionate about delivering exceptional customer experiences
• Participate in training programs and workshops to enhance your skills and knowledge
• Take on new challenges and responsibilities as you grow in your career
• Enjoy a dynamic and supportive work environment that encourages collaboration and innovation

Work Environment and Company Culture

arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive of our employees' well-being. As a remote employee, you will have the flexibility to work from home and enjoy a comfortable and productive work environment. Our company culture is built on the values of:

• Customer-centricity: We put our customers at the forefront of everything we do.
• Innovation: We encourage creativity, experimentation, and innovation in all aspects of our work.
• Collaboration: We work together as a team to achieve our goals and deliver exceptional results.
• Integrity: We operate with integrity, transparency, and honesty in all our interactions.
• Respect: We treat each other with respect, empathy, and kindness.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package that includes:

• A salary range of $31,800 - $52,000 per year
• Comprehensive benefits program, including health, dental, and vision insurance coverage
• Employee wellness programs and resources
• Life and disability insurance
• Retirement savings plan
• Paid holidays and paid time off
• Opportunities for career growth and professional development

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, diverse, and supportive of our employees' well-being. We do not discriminate on the basis of disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age, or genetic information. Apply for this job