Experienced Bilingual Spanish Inbound Customer Service Agent – Consumer Relations (Remote) – Join arenaflex

At arenaflex, we're on a mission to make "good things, for life." As the fastest-growing appliance company in the U.S., we're powered by creators, thinkers, and makers who believe that anything is possible and that there's always a better way. We believe in the power of our people and in giving them the freedom to explore, discover, and build good things, together.

Our Philosophy:

At arenaflex, we're guided by three simple commitments that define the way we work, invent, create, do business, and serve our communities: 1. We come together: We believe that when we work together, we can achieve great things. 2. We always look for a better way: We're always looking for ways to improve and innovate. 3. We create possibilities: We believe that everyone has the potential to create something amazing.

Join Our Team:

As a Bilingual Spanish Inbound Customer Service Agent – Consumer Relations (Remote) at arenaflex, you'll be part of a team that's dedicated to creating an outstanding quality service experience for our customers. You'll be responsible for resolving escalated customer service issues in English and Spanish, advocating with multiple internal departments on behalf of our customers to find reasonable and satisfactory resolutions.

What You'll Do:

* Resolve escalated customer service issues in English and Spanish

• Create an outstanding quality service experience for our customers
• Advocate with multiple internal departments on behalf of our customers
• Utilize multiple Windows-based programs and other internal applications to manage customer concerns
• Follow up with customers using phone, email, or text to resolve appliance-related concerns
• Close out cases with successful actions
• Meet work schedule demands and obligations with compliance, integrity, and according to values, processes, and policies

What You'll Bring to Our Team:

* Ability to communicate effectively and proficiently using both English and Spanish language in written and verbal form

• High School Diploma or GED
• Minimum of 1-year Call-Center experience
• Minimum of 2-years Escalated Customer Service experience
• Ability to communicate effectively in English is a requirement
• Excellent written & verbal skills
• Moderate to advanced computer skills; navigating multiple online applications
• Exceptional organizational skills; ability to effectively multi-task
• Ability to handle high-volume calls while simultaneously handling multiple online applications
• Previous experience working from home (preferred)

Soft Skills:

* Passion for helping customers and problem-solving

• Flexible with the ability to take direction from management yet work independently to achieve goals
• Active listening skills and the ability to ask questions
• Conflict resolution skills; negotiation skills; and time management skills
• Flexibility, being the ability to adapt to change. Critical thinking skills
• Desire to work in a team environment towards common goals
• Ability to remain calm and show empathy while handling challenging customer concerns

Requirements for Remote Work Environment:

* Remote work opportunities subject to business needs. Otherwise, a normal office environment with lighting and climate-controlled temperatures.

• A local internet provider and an ethernet connection: no Satellite, Pre-paid, or DSL internet connections allowed due to security issues
• Internet Speed Requirements:

+ Ping 50 Mbps or lower + Download 50 Mbps or higher + Upload 15 Mbps or higher

Our Culture:

At arenaflex, we're committed to creating a culture of inclusion and diversity (I&D). We believe that every individual should feel valued, connected, and empowered to contribute. Our Zero Distance philosophy reflects our commitment to fostering an environment where all voices are heard, valued, and encouraged to contribute.

Benefits & Perks:

* Paid on-the-job training and mentoring

• Work-from-home opportunities (equipment provided)
• No weekend shifts
• Paid time off
• Medical, dental, vision, and prescription benefits eligibility on day 1 of employment
• 401(k) program with a company match
• Short-term and long-term disability
• Life insurance
• Appliance discount program
• Tuition reimbursement
• Gym membership reimbursement
• Career growth opportunities

Compensation:

* $17.85 per hour

Location:

* USA

How to Apply:

If you're passionate about creating an outstanding quality service experience for our customers and want to join a team that's dedicated to making "good things, for life," apply now! Apply for this job