Experienced Full Stack Customer Service Agent – Consumer Relations (Remote) at arenaflex

At arenaflex, we're on a mission to revolutionize the way we interact with our customers, and we're looking for talented individuals to join our team as Experienced Full Stack Customer Service Agents. As a leader in the industry, we're committed to delivering exceptional customer experiences, and we're seeking passionate and skilled professionals to help us achieve this goal.

About arenaflex

arenaflex is a dynamic and innovative company that's dedicated to making a positive impact on people's lives. We're a team of creators, thinkers, and makers who believe that anything is possible and that there's always a better way. Our company philosophy is built on three simple commitments: we come together, we always look for a better way, and we create possibilities. We're proud to be a part of a global organization that's committed to making a difference in the world.

Our Culture

At arenaflex, we're passionate about creating a culture that's centered on our people and values. Our Zero Distance philosophy reflects our commitment to fostering an environment where every individual feels valued, connected, and empowered to contribute. We believe in the importance of inclusion and diversity, and we're dedicated to creating a workplace that's inclusive, diverse, and equitable.

Job Description

As an Experienced Full Stack Customer Service Agent at arenaflex, you'll play a critical role in resolving escalated customer service issues and creating an outstanding quality service experience for our customers. You'll be responsible for advocating with multiple internal departments on behalf of our customers to ensure that their concerns are addressed in a timely and satisfactory manner.

Key Responsibilities:

* Resolve escalated customer service issues in a professional and courteous manner

• Utilize multiple Windows-based programs and internal applications to manage customer concerns and resolve issues
• Follow up with customers using phone, email, or text to resolve appliance-related concerns and close out cases with successful actions
• Find creative solutions that are in the best interest of the customers and arenaflex when negotiating and implementing concessions
• Interact and coordinate with all necessary stakeholders to successfully resolve consumer issues
• Gather information from various resources and surface concerns with suggested resolutions to the Team Leader or Team Manager
• Complete consumer reviews for satisfaction before case closure
• Meet work schedule demands and obligations with compliance, integrity, and according to values, processes, and policies

Requirements:

* High School Diploma or GED

• Minimum of 1-year Call-Center experience
• Minimum of 2-years Escalated Customer Service experience
• Ability to communicate effectively in English is a requirement
• Excellent written and verbal skills
• Moderate to advanced computer skills; navigating multiple online applications
• Exceptional organizational skills; ability to effectively multi-task
• Ability to handle high-volume calls while simultaneously handling multiple online applications
• Previous experience working from home (preferred)

Soft Skills:

* Passion for helping customers and problem-solving

• Flexible with the ability to take direction from management yet work independently to achieve goals
• Active listening skills and the ability to ask questions
• Conflict resolution skills; negotiation skills; and time management skills
• Flexibility, being the ability to adapt to change. Critical thinking skills
• Desire to work in a team environment towards common goals
• Ability to remain calm and show empathy while handling challenging customer concerns

Requirements for Remote Work Environment:

* Remote work opportunities subject to business needs. Otherwise, a normal office environment with lighting and climate-controlled temperatures.

• A local internet provider and an ethernet connection: no Satellite, Pre-paid, or DSL internet connections allowed due to security issues
• Internet Speed Requirements:

+ Ping 50 Mbps or lower + Download 50 Mbps or higher + Upload 15 Mbps or higher

Benefits and Perks:

* Paid on-the-job training and mentoring

• Work-from-home opportunities (equipment provided)
• No weekend shifts
• Paid time off
• Medical, dental, vision, and prescription benefits eligibility on day 1 of employment
• 401(k) program with a company match
• Short-term and long-term disability
• Life insurance
• Appliance discount program
• Tuition reimbursement
• Gym membership reimbursement
• Career growth opportunities

Compensation:

* $17.00/hour + incentives based on quality scores - paid weekly

Location:

* USA

How to Apply:

If you're a motivated and customer-focused individual who is passionate about creating exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the link below. Apply for this job now! We can't wait to hear from you and explore how you can join our team at arenaflex! Apply for this job