Experienced Customer Support Specialist – Home Health & Hospice Software Solutions

At arenaflex, we're dedicated to revolutionizing the healthcare industry with cutting-edge technology and innovative solutions. As a leading provider of Software as a Service (SaaS) technology, we empower healthcare providers to deliver high-quality care to patients in various settings. Our dynamic systems and tools are designed to improve patient outcomes, streamline care processes, and reduce costs. We're now seeking an experienced Customer Support Specialist to join our team and provide exceptional support to our customers using MatrixCare Home Health and Hospice applications.

About arenaflex

arenaflex has always been at the forefront of technology innovation, applying the best of technology to improve people's lives. Our SaaS technology is fueling a new era in the healthcare industry, with dynamic systems that change the way people receive care in settings outside of the hospital. We have one of the largest actionable datasets in the industry, creating a complete view of people as they move between care settings. This is how we empower providers – with vital insight to deliver the care people need, right when they need it. We're committed to ensuring that our health solutions connect to other companies' networks, because when objectives align, everyone wins. As we work today to drive better care and lower costs, we're developing more personalized solutions for tomorrow, utilizing machine learning, intelligent care paths, and predictive protocols. If you're an innovator who wants to make an impact, we want to talk to you!

Key Responsibilities

As a Customer Support Specialist at arenaflex, you'll play a critical role in providing exceptional support to our customers using MatrixCare Home Health and Hospice applications. Your key responsibilities will include:

• Answering technical-related questions as they relate to the use of MatrixCare Home Health and Hospice applications in a professional, effective, and efficient manner.
• Diagnosing and resolving basic and complex customer technical questions or problems over the telephone, live chat, or through electronic communication.
• Interacting with customers to troubleshoot and resolve customer issues that may not have standard documented solutions.
• Documenting new issues, FAQs, and resolutions for a robust knowledge base.
• Identifying critical issues that may impact all clients, providing proactive communications, product fixes, and subsequent uploads.
• Tracking and documenting inbound support requests and ensuring proper notation of customer problems and issues.
• Working closely with customers to ensure we're providing solutions that meet their needs.
• Staying abreast of current technology in products, design changes, and new product offerings.

About You

To succeed in this role, you'll need to possess the following skills and qualifications:

• Tech-savviness working with computers, internet browsers, and software applications.
• Excellent interpersonal, communication, and customer service skills with the proven ability to resolve challenging issues in a timely manner.
• Quick learner, team player, self-directed, motivated, and have strong dedication and commitment level to the tasks at hand.
• Great attitude that is willing to learn and increasingly strive to improve.

Your Experience

We're looking for candidates with the following experience and qualifications:

• Home health or hospice experience is preferred.
• Bachelor's Degree or equivalent work experience.
• Ability to solve technical problems on an innovative home health & hospice software product.
• Able to work in a fast-paced, collaborative, project-oriented environment with the ability to own areas of the product with minimal supervision.

Why Join arenaflex?

We're shaping the future at arenaflex, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world's best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package:

• Comprehensive medical, vision, dental, and life insurance.
• AD&D, short-term and long-term disability insurance.
• Sleep care management.
• Health Savings Account (HSA).
• Flexible Spending Account (FSA).
• Commuter benefits.
• 401(k).
• Employee Stock Purchase Plan (ESPP).
• Employee Assistance Program (EAP).
• Tuition assistance.

Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days, and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.

Compensation

A reasonable estimate of the current base range for this position is: $26.86 - $33.58/hr. Individual pay decisions are based on a variety of factors, such as the candidate's geographic work location, relevant qualifications, work experience, and skills.

Join Our Team

Joining arenaflex is more than saying "yes" to making the world a healthier place. It's discovering a career that's challenging, supportive, and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace, and thriving on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to responding to every applicant.

Apply Now

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