Experienced Customer Service Representative (Annuities) - Remote Opportunity at arenaflex

As a leading provider of innovative technology solutions, arenaflex is committed to delivering exceptional customer experiences across various industries. We are currently seeking an experienced Customer Service Representative to join our Annuities team, working remotely from the USA. This role is an excellent opportunity for individuals who are passionate about providing top-notch customer service, have a strong understanding of insurance and financial services, and are eager to grow their career in a dynamic and supportive environment.

About arenaflex

arenaflex is a global leader in providing mission-critical IT services that enable our customers to modernize operations and drive innovation across their entire IT estate. We offer a wide range of services, including business process outsourcing, insurance, analytics, and engineering, applications, security, cloud, IT outsourcing, and modern workplace. Our team of experts is dedicated to delivering exceptional results, and we are committed to creating a work environment that is inclusive, diverse, and supportive of our employees' growth and development.

Job Summary

As a Customer Service Representative on our Annuities team, you will be responsible for handling customer service inquiries via telephone and/or email, resolving problems, and providing high-quality service to our Brighthouse Annuity customers. You will use computerized systems to track, gather information, and troubleshoot issues, while maintaining quality service by following policies and procedures and reporting needed changes. You will also contribute to team efforts by accomplishing related job duties and achieving the results needed.

Responsibilities

* Respond to customers, agents, and broker/dealers' requests via telephone or email, providing high-quality service for our Brighthouse Annuity customers who have insurance or other financial service products or benefit plans.

• Research and respond to questions regarding status updates, policy provisions of fixed and variable annuities, errors, application & contract discrepancies, and processing delays.
• Educate Financial Service Representatives on market requirements, processes, contract provisions, and annuity products and the client's website.
• Efficiently process transactions and track responses to ensure completion.
• Enhance and strengthen the relationship between the customer and Brighthouse Financial using strong communication skills, keen listening skills, and empathy.
• Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer's inquiry.
• Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal, and high-quality service skills.

Required Qualifications

* High School diploma

• 1-2 years of customer service experience
• Ability to work a shift during the hours of operation of 7:30 AM to 5:30 PM Monday – Friday; must be flexible in regard to overtime & shift worked, which may change based on business needs.
• Must obtain FINRA (formerly NASD) Series 6 license within 90 days of hire
• Outstanding customer service skills and dedication to providing exceptional customer care
• Exceptional listening and analytical skills
• Solid time management skills
• Ability to multitask and successfully operate in a fast-paced, team environment
• Must adapt well to change and successfully set and adjust priorities as needed

Preferred Qualifications

* Some college experience or a trade or professional certification

• Insurance or Financial Services industry experience or Product-specific experience
• Prior Call Center experience is preferred
• Demonstrated ability to quickly learn and continuously develop functional knowledge and an understanding of company products as well as administrative, claims, underwriting, and marketing functions
• Passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment
• Strong computer/keyboard skills as well as solid math, analytical, and problem-solving skills

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong problem-solving and analytical skills
• Ability to work in a fast-paced, team environment
• Strong time management and organizational skills
• Ability to adapt to change and prioritize tasks effectively
• Strong customer service skills and dedication to providing exceptional customer care
• Ability to work independently and as part of a team
• Strong computer skills, including proficiency in Microsoft Office and other software applications

Career Growth Opportunities and Learning Benefits

* arenaflex offers a comprehensive training program to help you develop your skills and knowledge in customer service, insurance, and financial services.

• Opportunities for career growth and advancement in a dynamic and supportive environment.
• Access to ongoing training and development programs to help you stay up-to-date with industry trends and best practices.
• Collaborative and inclusive work environment that encourages teamwork, innovation, and creativity.

Work Environment and Company Culture

* arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive of our employees' growth and development.

• Our team is dedicated to delivering exceptional results and providing top-notch customer service.
• We offer a flexible and remote work arrangement, allowing you to work from the comfort of your own home.
• arenaflex is an Equal Opportunity employer and welcomes applications from diverse candidates.

Compensation, Perks, and Benefits

* Competitive salary range: $31,800 - $52,000 per year

• Comprehensive benefits package, including health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan; paid holidays; and paid time off.
• Opportunities for career growth and advancement in a dynamic and supportive environment.
• Access to ongoing training and development programs to help you stay up-to-date with industry trends and best practices.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you are the ideal candidate for this role. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an Equal Opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, diverse, and supportive of our employees' growth and development. Apply for this job