Experienced Customer Solutions Representative - Collector - Remote Opportunity at arenaflex

Are you a customer service expert with a passion for helping people find solutions? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we want to hear from you! arenaflex is seeking an experienced Customer Solutions Representative - Collector to join our team, working remotely from the comfort of your own home. As a Customer Solutions Representative - Collector, you will be the face of arenaflex, providing exceptional customer service to our clients while working in a fun, team-oriented environment.

About arenaflex

arenaflex is a customer-centric, leading digital financial services company with a passion for innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. Our commitment to diversity and inclusion in the workplace is unwavering, and we strive to create a work environment that is inclusive, supportive, and empowering for all employees.

The Opportunity

As a Customer Solutions Representative - Collector, you will be responsible for contacting arenaflex auto loan customers to remind them about late or missed payments, getting the facts about the reasons for delinquency, and helping customers bring their accounts current by negotiating payment arrangements. You will be working in a fun team environment, leaving at the end of the day feeling like you made a difference.

Key Responsibilities

* Handle accounts with speed and accuracy while maintaining professionalism

• Complete phone calls to meet required performance standards and metrics
• Confirm and/or negotiate payment arrangements and research any discrepancies
• Maintain established objectives for delinquency, repossessions, and net losses; stay informed of changes in policies and procedures
• Must maintain strict confidentiality
• Willing to work flexible schedules, weekends, and holidays, and overtime as necessary to meet business needs
• Uses computerized system for tracking, information gathering, and/or troubleshooting
• Respond to customer inquiries via telephone, Shaw workflows, CRTS, and/or e-mails within established time frame
• Evaluate accounts to find a win/win solution to avoid repossession loss
• Document all accounts accurately, clearly, and concisely noting reason for hardship and potential repossession loss
• Responds with accurate information pertinent to the caller's questions using professionalism and integrity

The Skills You Bring

* HS Diploma or equivalent required

• Prior experience in financial services or similar industry preferred
• Associate degree or bachelor's degree in business or related field may be used in lieu of experience
• Bilingual skills (Spanish) are a plus
• Excellent listening, oral, and written communication skills
• Attention to detail
• Professional phone etiquette
• Skip tracing skills preferred
• Sales and/or persuasive negotiation skills
• Microsoft Windows and internet-based applications experience required. Basic typing/data entry skills. Ability to multi-task and maintain key performance metrics surrounding delinquency, repossessions, call statistics, and Quality Assurance standards
• Ability to make informed decisions related to acceptable payment arrangements and next steps in collection action
• Strong ability to identify potential loss situations and make appropriate recommendations to mitigate loss, with an aptness to escalate unique collections cases to management
• Able to work a flexible schedule which may include weekends, holidays, and overtime as necessary to meet business needs

Compensation and Benefits

* $23 per hour

• Monthly incentives
• Comprehensive training program with an emphasis on compliance, negotiating, and selling skills
• Opportunity to work in a fun, team-oriented environment
• Flexible work schedule with the option to work from home
• Paid time off, holidays, and volunteer time off
• Industry-leading 401K retirement savings plan with matching and company contributions
• Student loan pay downs and 529 educational save up assistance programs
• Tuition reimbursement
• Employee stock purchase plan
• Financial learning center and financial coach access
• Flexible health and insurance options including medical, dental, and vision
• Employee, spouse, and child life insurance
• Short- and long-term disability
• Pre-tax Health Savings Account with employer contributions
• Healthcare FSA
• Critical illness, accident, and hospital indemnity insurance
• Total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially
• Adoption, surrogacy, and fertility assistance
• Paid parental and caregiver leave
• Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts
• Mentally Fit Employee Assistance Program
• Subsidized and discounted Weight Watchers program and other employee discount programs

How to Apply

If you are a motivated and customer-focused individual with a passion for helping others, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition, or any other reason protected by law. We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at [insert contact information]. Apply for this job