Experienced Full Stack Customer Solutions Engineer – Edge Cloud Platform Optimization

At arenaflex, we're on a mission to build a more trustworthy Internet. As a leading edge cloud platform provider, we empower our customers to create great digital experiences quickly, securely, and reliably. We're now seeking an experienced Full Stack Customer Solutions Engineer to join our team in the United States. This is a unique opportunity to work with a talented group of professionals who are passionate about technology and committed to making a difference.

About arenaflex

arenaflex is a cutting-edge edge cloud platform provider that helps people stay better connected with the things they love. Our platform enables customers to process, serve, and secure their applications as close to their end-users as possible – at the edge of the Internet. With a focus on programmability and agile software development, our platform takes advantage of the modern internet to deliver fast, secure, and reliable digital experiences.

Our Customers

arenaflex's customers include many of the world's most prominent companies, including Vimeo, Pinterest, The New York Times, and GitHub. We're proud to support these innovative organizations as they strive to create exceptional digital experiences for their users.

Job Summary

As a Full Stack Customer Solutions Engineer at arenaflex, you will be responsible for helping our customers optimize their product delivery, global footprint, and user experience using our edge cloud platform. You will be on the front lines of this adoption, working closely with our customers to understand their technical needs and provide expert guidance on how to leverage our platform to achieve their goals.

Key Responsibilities

* As the resident arenaflex architect for your customer, you will be an extension of the customer's technical team, representing and championing their needs within arenaflex.

• Develop technical relationships with customers to build a deep understanding of their team, infrastructure, plans, and problems they are encountering.
• Post-sales implementation of arenaflex products, such as logging endpoints, image optimization, and VCL coding, while documenting key aspects of the customer's configuration for troubleshooting and engagement.
• Investigate and recommend improvements to customers' implementation and utilization of arenaflex's technology stack.
• Look for opportunities to introduce new arenaflex products that complement the customer's needs.
• Partner internally to create customer strategies and assist in support requests or problems for assigned customers.
• Participate in regularly scheduled customer meetings on-site and by video/phone as necessary, including cadence calls and Quarterly Business Review meetings.
• Responsible for tracking and reporting on the health of your customer accounts, providing regular updates to Client Services leadership.

What We're Looking For

* 5+ years of Pre-Sales or Post-Sales experience in Sales Engineering, Web Development, Customer-facing DevOps Engineer, Technical Account Management, or Solutions Architect.

• This is a hands-on role, and you must be willing to roll up your sleeves, hop on the keyboard, and tackle customer issues and requests.
• Understanding of networking, including BGP, internet routing, and the difference between transit and peering.
• Understanding of HTTP/s, TCP, TLS, DNS, HLS, DASH, Load Balancing, Apache, NGINX.
• Hands-on experience with Linux and scripting languages/tools such as Python, Sed, Awk, Perl, JSON, Ruby, GO, Node.js.
• Experience with internet and cloud-based architecture, as well as an understanding of bare metal deployments and cloud environments such as AWS, Azure, and GCP.
• Empathy and understanding of the customer.
• Possess a comfort level with presenting and leading customer presentations and training.
• Strong interpersonal, communication, and feedback (writing and verbal), critical thinking, and analytical skills.
• Able to present technical concepts to various business stakeholders (technical and non-technical). Able to outline deliverables and business impact.
• Capable and willing to travel for customer meetings as necessary.
• While most duties will be performed during normal business hours, there is an occasional requirement for a flexible schedule as necessary based on customer needs.

Nice to Have

* Experience with Varnish, Varnish Configuration Language.

• Streaming video/audio technologies or experience in e-commerce technologies/solutions.
• Experience in the CDN or cloud computing industries.

Work Hours and Location

* This position will require you to be available during core business hours.

• This position is open to the following preferred office locations: San Francisco, CA, Denver, CO, New York, NY.
• arenaflex currently embraces a largely hybrid model for most roles, which allows employees flexibility to split their time between the office and home.
• We are also willing to consider remote candidates in any area of the US.

Compensation and Benefits

* The estimated salary range for this position is $104,830 to $147,996.

• Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills, qualifications, and location.
• This role may be eligible to participate in arenaflex's equity and discretionary bonus programs.
• We offer a comprehensive benefits package, including medical, dental, and vision insurance, family planning, mental health support, Employee Assistance Program, Insurance (Life, Disability, and Accident), a Flexible Vacation policy, and up to 18 days of accrued paid sick leave.
• We also offer 401(k) (including company match) and an Employee Stock Purchase Program.

Why arenaflex?

* We have a huge impact. arenaflex is a small company with a big reach. Not only do we have a tremendous user base, but we also support a growing number of innovative organizations.

• We love distributed teams. arenaflex's home-base is in San Francisco, but we have multiple offices and employees sprinkled around the globe.
• We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful – every day.
• We are passionate. arenaflex is chock full of passionate people, and we're not 'one size fits all'. We love employees for who they are and what they are passionate about.

How to Apply

If you're a motivated and talented individual who is passionate about technology and committed to making a difference, we encourage you to apply for this exciting opportunity. A fully completed application and resume or CV are required when applying. Apply for this job