Head of Customer Support – Energy Solutions Expert – Must Relocate to New Iberia, LA at arenaflex

Join arenaflex, a global leader in providing energy solutions that help businesses grow and communities thrive. We're a team of experts who work together to make a difference in the world.

About arenaflex

arenaflex is a pioneering company that has been at the forefront of energy solutions for decades. We provide innovative and sustainable energy solutions that help businesses and communities thrive. Our team of experts is dedicated to delivering exceptional customer experiences, and we're looking for a talented individual to join our team as a Head of Customer Support.

Why arenaflex?

We offer a unique blend of challenges and opportunities that will help you grow both personally and professionally. Here are some of the perks and rewards that come with working at arenaflex:

• Competitive compensation: We offer a competitive salary and benefits package that reflects your value to our organization.
• Low-cost medical plan option: We care about your health and well-being, and we offer a low-cost medical plan option to help you stay healthy.
• Paid training programs and tuition reimbursement: We invest in your development and growth, and we offer paid training programs and tuition reimbursement to help you achieve your goals.
• Sales career growth potential: We offer opportunities for career growth and advancement in sales, leadership, and across territories.
• Safety-focused culture: We prioritize your safety and well-being, and we have a safety-focused culture that ensures you feel secure and supported in your work.

Job Summary

We're seeking an experienced and talented individual to join our team as a Head of Customer Support. This role is critical in ensuring that our customers receive exceptional service and support, and we're looking for someone who can lead and develop a high-performing revenue cycle team.

Key Responsibilities

As a Head of Customer Support, you will be responsible for:

• Leading and developing a high-performing revenue cycle team: You will lead and develop a team of customer support professionals who are dedicated to delivering exceptional customer experiences.
• Coordinating hiring efforts: You will coordinate hiring efforts to ensure that the team is adequately staffed and trained to meet business needs.
• Establishing accurate methods for project/job quoting: You will establish accurate methods for project/job quoting by utilizing scope matrices, labor and freight calculations, and greener upgrade calculators.
• Establishing clear lines of delineation between project management and transactional business flow: You will establish clear lines of delineation between project management and transactional business flow with defined supporting decision processes.
• Collaborating with senior business leaders: You will collaborate with senior business leaders, specifically project managers and sales management, to align quoting processes with business objectives.
• Delivering technology and associated process focused on simplification of employee workflow and ease of customer receipt: You will deliver technology and associated process focused on simplification of employee workflow and ease of customer receipt impacting their experience.
• Developing and implementing strategies to reduce days sales outstanding (DSO) and enhance cash flow: You will develop and implement strategies to reduce days sales outstanding (DSO) and enhance cash flow.
• Streamlining and simplifying the customer invoicing process: You will streamline and simplify the customer invoicing process, with a focus on D2I improvements, accuracy, and a clearer, more customer-friendly experience.
• Redesigning the customer delivery model: You will redesign the customer delivery model to enhance service quality—both internally and externally—through more efficient and responsive processes.
• Strengthening data accuracy and operational consistency: You will strengthen data accuracy and operational consistency, particularly around task timeliness, end-of-hire processes, credit handling, and change order management.

Essential Qualifications

To be successful in this role, you will need:

• 5-10 years of Customer Support experience as a Leader: You will have a proven track record of leading and developing high-performing customer support teams.
• Manage billing and collections processes: You will have experience managing billing and collections processes to improve working capital KPIs, speed and accuracy of invoice, enhanced customer experience throughout this process ensuring timely and effective collection of receivables.
• Proficiency with CRM systems: You will have proficiency with CRM systems (i.e., Salesforce, Dynamics, or similar systems).
• Bachelor’s degree or relevant experience: You will have a bachelor’s degree or relevant experience in a related field.

Skills and Competencies

To succeed in this role, you will need:

• Strong leadership and management skills: You will have the ability to lead and develop high-performing teams.
• Excellent communication and interpersonal skills: You will have excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and senior business leaders.
• Analytical and problem-solving skills: You will have strong analytical and problem-solving skills, with the ability to analyze complex data and develop effective solutions.
• Technical skills: You will have proficiency with CRM systems and other technical tools and systems.

Career Growth Opportunities and Learning Benefits

At arenaflex, we offer a range of career growth opportunities and learning benefits, including:

• Paid training programs and tuition reimbursement: We invest in your development and growth, and we offer paid training programs and tuition reimbursement to help you achieve your goals.
• Mentorship and coaching: We offer mentorship and coaching to help you develop your skills and achieve your career goals.
• Opportunities for advancement: We offer opportunities for advancement in sales, leadership, and across territories.

Work Environment and Company Culture

At arenaflex, we have a dynamic and supportive work environment that is focused on delivering exceptional customer experiences. Our company culture is built on a set of core values that include:

• Customer focus: We are committed to delivering exceptional customer experiences.
• Innovation: We are committed to innovation and continuous improvement.
• Collaboration: We are committed to collaboration and teamwork.
• Integrity: We are committed to integrity and ethics.

Compensation, Perks, and Benefits

We offer a competitive compensation package that includes:

• Competitive salary: We offer a competitive salary that reflects your value to our organization.
• Low-cost medical plan option: We care about your health and well-being, and we offer a low-cost medical plan option to help you stay healthy.
• Paid training programs and tuition reimbursement: We invest in your development and growth, and we offer paid training programs and tuition reimbursement to help you achieve your goals.
• Sales career growth potential: We offer opportunities for career growth and advancement in sales, leadership, and across territories.
• Safety-focused culture: We prioritize your safety and well-being, and we have a safety-focused culture that ensures you feel secure and supported in your work.

Conclusion

If you're a talented and experienced individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this role. We offer a unique blend of challenges and opportunities that will help you grow both personally and professionally. Join our team at arenaflex and help us keep the power on.

Apply Now

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