Experienced Medical Billing Customer Support Specialist – Hybrid Role

Join arenaflex, a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment, as a dedicated Customer Support Specialist. In this role, you will provide exceptional support to patients, referral sources, and employees by performing tasks related to patient care and third-party reimbursement. If you're passionate about delivering outstanding customer service and have a strong background in medical billing practices, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a national leader in providing high-quality medical products, services, and outstanding customer care through hundreds of locations across 45 states. We empower patients to manage their health and treatment at home, keeping them engaged in their care and leading a more comfortable and productive life. Our mission is to provide exceptional service, support, and products to our customers, and we're looking for talented individuals like you to join our team.

Job Summary

We're seeking a dedicated Customer Support Specialist to join our arenaflex team. In this role, you will be the first point of contact for new customers, providing support and guidance on our products and services. You will be responsible for new order intake, ensuring accuracy with clinical, billing, and care-related information, and processing orders in a timely manner. Your exceptional communication skills, attention to detail, and ability to work independently will make you an invaluable asset to our team.

Key Responsibilities

* Provide exceptional customer service to patients, referral sources, and employees, addressing their questions, concerns, and needs in a timely and professional manner.

• Process new orders, ensuring accuracy with clinical, billing, and care-related information, and completing paperwork in a timely manner.
• Conduct insurance verification and eligibility for services/products, collecting co-pays and deductible amounts as necessary.
• Develop and maintain a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines.
• Maintain accuracy and quality control throughout patient contact and data input, ensuring compliance with company policies and procedures.
• Work extensively with eIntake proprietary system, performing tasks related to patient care and third-party reimbursement.
• Provide education to referral sources, patients, and employees on qualifications for service and third-party billing.
• Build relationships with locations, field management, patients, and referral sources, ensuring a positive and supportive experience.

Essential Qualifications

* High school diploma or GED equivalent, required.

• One year of related work experience, preferred.
• Experience with medical billing practices and of billing reimbursement, preferred.
• Experience in medical field and administrative record management, preferred.

Preferred Qualifications

* Bachelor's degree in a related field, preferred.

• Certification in medical billing or a related field, preferred.

Skills and Competencies

* Accurately perform simple mathematical calculations.

• Effectively communicate in English, both oral and written.
• Interpret a variety of communications (verbal, non-verbal, written, listening, and visual).
• Maintain confidentiality, discretion, and caution when handling sensitive information.
• Multi-task along with attention to detail.
• Self-motivation, organized, time-management, and deductive problem-solving skills.
• Work independently and as part of a team.

Machines, Equipment, and Technical Abilities

* Email transmission and communication.

• Internet navigation and research.
• Microsoft applications; Outlook, Word, and Excel.
• Office equipment; fax machine, copier, printer, phone, and computer and/or tablet.

Physical Demands

* Lift and carry office equipment at times.

• Requires sitting, walking, standing, talking, and listening.
• Requires close vision to small print on computer and/or tablet and paperwork.

Benefits

* Generous paid time off and paid holidays.

• Overtime pay for non-exempt hourly positions based on business needs.
• Commission for Account Executives.
• Fixed and variable rate car reimbursement for Area Managers and Account Executives.
• Employee discount program.
• Employee recognition program.
• Bonus and incentive opportunities.
• Mileage reimbursement (when applicable for the position).
• Telephone reimbursement (when applicable for the position).
• EAP.
• 401k.
• Medical, Prescription, Dental, and Vision.
• HSA and FSA/Dependent Care FSA.
• Life Insurance, Disability, Accidental death, Identity protection, and Legal services.
• Meru Health Mental health and Mercer SmartConnect Medicare programs.
• Livongo Diabetes and High Blood Pressure programs.
• Healthcare Bluebook and RX Savings solutions programs.
• HEPB and TB vaccinations.

Work Environment and Company Culture

arenaflex is committed to creating a positive and supportive work environment that fosters growth, learning, and collaboration. Our team is dedicated to delivering exceptional service and support to our customers, and we're looking for talented individuals like you to join our team. As a Customer Support Specialist, you will have the opportunity to work with a diverse range of customers, develop your skills and knowledge, and contribute to the success of our company.

How to Apply

If you're passionate about delivering outstanding customer service and have a strong background in medical billing practices, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We appreciate your interest in arenaflex and look forward to reviewing your application.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities. We recruit, employ, train, promote, transfer, separate from employment, and compensate employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where arenaflex has employees. Apply for this job