Experienced Customer Service Representative – Hybrid Role in Ocala, FL at arenaflex
Join the arenaflex family, a leading global brand with a rich American history dating back to 1774. As a Customer Service Representative, you will be part of a dynamic team that provides exceptional support to our customers, helping them navigate our products and services with ease. With a strong focus on customer satisfaction, you will play a vital role in driving business growth and building long-lasting relationships with our valued customers.
About arenaflex
arenaflex is a household name with a legacy that spans over two centuries. Our story began in 1774 when Captain John Ames started making America's first shovels. Today, we are a leading global brand with a diverse portfolio of products, including Home Organization, Lawn and Garden Tools, Outdoor Living, and Cleaning Tools. Our commitment to quality, innovation, and customer satisfaction has earned us a reputation as a trusted partner for homeowners and professionals alike.
About the Role
As a Customer Service Representative, you will be responsible for managing customer inquiries, resolving issues, and providing exceptional support through various channels, including phone, email, and live chat. You will work closely with different departments to ensure accurate and timely responses to customer needs. Your primary focus will be on account management, providing pre and post-sales support, and ensuring customers have the correct information regarding product, pricing, availability, and lead time.
Responsibilities
- Monitor daily open orders and ensure timely shipment. - Make data-driven decisions to process orders based on current inventory levels. - Maintain accurate and updated customer information in the system. - Assist with customer inquiries and resolve issues in a timely and professional manner. - Coordinate with Outside Sales & Data Analyst on customer account and pricing updates. - Responsible for order management, ensuring accuracy in order processing and scheduling to meet deadlines and shipping timelines. - Prioritize expedited orders and shipments, priority accounts, and activities. - Coordinate with departments regarding production control and inventory. - Release orders into the system and ensure accuracy of inputted data. - Process return authorization according to company policy based on information gathered from customers. - Documentation, archiving, and auditing of orders, correspondence, and information.
Requirements
- High School Diploma or GED is a must. - 1-2 years of experience in customer interface or customer service. - Must be very comfortable using technology, internet, and computer navigation. - Preferred experience with Customer Database system or Order management system. - Microsoft Office 365 experience, including SharePoint, Excel, Word, and Outlook. - Strong verbal and written communication skills. - Ability to build rapport over the phone and have a customer-focused mentality. - Thrive in a fast-paced team environment. - Stay calm under stressful situations. - Attention to detail and accuracy. - Strong problem-solving and investigation skills. - Data entry experience on personal computers. - Experience in providing order status to customers and performing order entry functions is a plus. - Working knowledge of manufacturing or retail processes is a plus.
Environmental/Physical Requirements
Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. This position is located primarily in an office environment. The representative is required to sit for long periods of time. While performing the duties of this job, the representative may need the ability to lift and carry loads up to 20 pounds. Upon occasion, the representative may be exposed to a manufacturing environment and required to wear personal protective equipment.
Work Authorization
arenaflex will only employ those who are legally authorized to work in the United States.
Compensation and Benefits
arenaflex offers a competitive salary and a comprehensive benefits package, including: - Medical, Dental, Vision, Life Insurance, Wellness, 401K, Holidays, Employee Assistance Program, Vacation Days, Disability, and much more. - Hybrid work arrangement, with Monday and Friday remote work from home and Tuesday through Thursday onsite in our ClosetMaid Ocala, FL manufacturing facility. - Work schedule: 9:00 AM-6:00 PM.
Career Growth Opportunities and Learning Benefits
arenaflex is committed to the growth and development of our employees. We offer a range of training programs, mentorship opportunities, and career advancement possibilities. Our employees have the chance to work on exciting projects, collaborate with cross-functional teams, and develop new skills to enhance their careers.
Work Environment and Company Culture
arenaflex is a dynamic and inclusive work environment that values diversity, equity, and inclusion. We strive to create a workplace culture that is collaborative, innovative, and supportive. Our employees are encouraged to share their ideas, take ownership of their work, and contribute to the success of our organization.
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values and respects the contributions of all employees. Apply for this job