Experienced Full Stack Sales and Technical Customer Service Associate – Empowering Professionals and Driving Sustainability

At arenaflex, we're on a mission to help individuals and organizations build a more sustainable world through industry-leading training, certifications, and technology solutions. As a dynamic and sales-oriented Technical Customer Service & Sales Associate, you'll be the trusted guide for our customers, helping them navigate our programs, enroll in the right training, and achieve their career goals.

About arenaflex

arenaflex is a leading provider of training, certifications, and technology solutions in the energy efficiency and workforce development space. Our mission is to empower professionals and drive sustainability by providing innovative solutions that meet the evolving needs of our customers. With a strong focus on customer success, we're committed to delivering exceptional support and guidance to help our customers achieve their goals.

Job Summary

We're seeking an experienced and customer-focused Technical Customer Service & Sales Associate to join our team in Davidson, NC. As a key member of our customer support team, you'll be responsible for providing prompt, courteous, and knowledgeable support to our customers via phone, email, live chat, and our website. You'll also be responsible for guiding and advising customers on our programs and services, processing orders and enrollments, and troubleshooting and supporting semi-technical issues related to online training and testing.

Key Responsibilities

* Respond to inbound inquiries from customers via phone, email, live chat, and our website, providing prompt, courteous, and knowledgeable support for both online and in-person training.

• Guide and advise customers on our programs and services, helping them select the right courses or certifications based on their needs and career goals.
• Process orders and enrollments accurately, maintaining detailed records in our CRM for seamless tracking and follow-up.
• Troubleshoot and support semi-technical issues related to online training, testing, and credential management, clarifying documentation and eligibility requirements as needed.
• Make proactive outreach to applicants and past customers, providing updates, collecting information, re-engaging for renewals, and nurturing leads for new business opportunities.
• Actively seek opportunities to upsell and cross-sell additional training or services, focusing on educational, consultative conversations rather than hard pitches.
• Ensure every interaction is human-centered, helpful, and informative, addressing questions about program benefits, timelines, and application progress to provide a smooth, supportive experience.
• Collaborate closely with sales, marketing, product, and training teams to share customer insights and ensure alignment across the organization.
• Identify ways to enhance the customer experience, propose process improvements, and contribute to a culture of empathy, professionalism, and growth.

What We're Looking For

* Customer Service & Sales Experience: Background in customer support, inside sales, or technical support, ideally in education, SaaS, or training environments.

• People Skills: Empathy, active listening, and the ability to uncover customer needs-even when not directly stated.
• Technical Aptitude: Comfortable learning new systems, troubleshooting issues, and guiding customers through online platforms.
• Sales Mindset: Natural curiosity, resilience, and a strategic approach to identifying and pursuing sales opportunities.
• Organizational Skills: Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced setting.
• Tech Savvy: Experience with CRM tools and Microsoft Office Suite; quick to adopt new technologies.
• Team Player: Collaborative, adaptable, and eager to contribute across functions.
• Education: Bachelor's degree in business, communications, or a related field preferred; relevant experience considered in lieu of degree.

Why Join arenaflex?

* Mission-Driven Impact: Help shape the future of energy efficiency and workforce development.

• Growth & Flexibility: Opportunities for professional development and hybrid work after an initial in-office period in Davidson, NC.
• Supportive Culture: Join a responsive, fun-loving team that values creativity, innovation, and a sense of humor (rubber chickens and bad jokes included).

What We Offer

* Competitive salary and benefits package.

• Opportunities for professional development and growth.
• Collaborative and supportive work environment.
• Flexible work arrangements, including hybrid work options.
• Recognition and rewards for outstanding performance.

How to Apply

If you're a motivated and customer-focused individual with a passion for sales and technical support, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We can't wait to hear from you!

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