Experienced Technical Customer Care Specialist I – Automotive Industry Support

At arenaflex, we're revolutionizing the way the world buys, owns, sells – or simply uses – cars. Our groundbreaking technology and commitment to stellar experiences for drivers and dealers alike have made us a leader in the automotive industry. As a Technical Customer Care Specialist I, you'll play a vital role in delivering exceptional support to our clients, leveraging your technical expertise to resolve complex issues and exceed customer expectations.

About arenaflex

arenaflex is a subsidiary of Cox Enterprises, a leading media and automotive services company. Our mission is to empower our customers with innovative solutions that transform the way they interact with the automotive industry. With a diverse range of iconic consumer brands like Autotrader and Kelley Blue Book, and industry-leading dealer-facing companies like vAuto and Manheim, we're constantly pushing the boundaries of what's possible.

Job Summary

We're seeking an experienced Technical Customer Care Specialist I to join our team in the USA. As a Technical Customer Care Specialist I, you'll work directly with clients via phone, email, chat, and/or other electronic methods of communication to resolve their application and product issues. You'll be responsible for routine customer questions relating to product usage within arenaflex Support, as well as providing technical support on issues through to resolution.

Key Responsibilities

* Work directly with clients via phone, email, chat, and/or other electronic methods of communication to resolve their application and product issues

• Provide technical support on issues through to resolution
• Responsible for routine customer questions relating to product usage within arenaflex Support
• Leverage technical knowledge to deliver excellent care to clients while adhering to quality assurance standards
• Accurately log all customer information in the CRM tool
• Facilitate communication to other departments as needed to resolve client concerns
• Communicate with key stakeholders to identify and resolve inquiries
• Provide proper follow-up to ensure customer is kept apprised of the issue status

Shift Schedule

* Each employee will be scheduled based upon business need, but the general hours are Mon-Fri 7am-7pm CST, Saturday 8am-5pm CST (Each employee would be scheduled for a 9-hour shift within this timeframe)

• Saturdays are either on rotation or permanent (depending on business need at the time)

Your Role

* Handle routine customer questions relating to product usage

• Provide technical support on issues through to resolution
• Maintains expert-level knowledge of arenaflex processes and procedures
• Accurately log all customer information in the CRM tool
• Facilitate communication to other departments as needed to resolve client concerns
• Communicate with key stakeholders to identify and resolve inquiries
• Provide proper follow-up to ensure customer is kept apprised of the issue status

Minimum Qualifications

* High School Diploma/GED

• Generally, less than 2 years of experience
• Ability to troubleshoot and document issues related to system performance and functionality
• Excellent communication skills (Verbal and Written)
• Strong problem-solving/troubleshooting skills
• Strong interpersonal skills and attention to detail
• Ability to accommodate extended hours, flexible work schedule, and work overtime as needed, including weekend hours
• Ability to work independently as a team to deliver on individual and business goals

What We Look For (Preferred)

* Displays strong dependability and reliability

• Ability to handle multiple, competing priorities and deliver results in a fast-paced environment
• CRM case logging/Salesforce experience
• Experience with interaction distribution systems such as Genesys Pure Cloud
• Automotive industry knowledge

Benefits

* Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year

• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave
• Health care insurance (medical, dental, vision)
• Retirement planning (401(k))
• Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)

Work Environment and Company Culture

* arenaflex is a people-centered organization that values diversity, equity, and inclusion

• We're committed to creating a workplace that's inclusive, supportive, and empowering for all employees
• Our team is passionate about delivering exceptional support to our clients, and we're looking for someone who shares our passion and values

Compensation and Perks

* Hourly base pay rate is $16.15 - $24.23/hour

• Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional support, we encourage you to apply for this exciting opportunity. Please submit your application by [Application Deadline: 05/28/2025]. We can't wait to hear from you! Apply for this job