Experienced Customer Support Associate – Work from Home – Salina, KS

Are you a customer-centric individual with excellent communication skills and a passion for delivering exceptional support experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join arenaflex, a leading innovative customer contact center, as a Customer Support Associate – Work from Home – Salina, KS.

About arenaflex

arenaflex is a cutting-edge customer contact center that offers a unique blend of technology, innovation, and human touch. Our mission is to provide exceptional customer experiences that exceed expectations, while fostering a culture of growth, learning, and collaboration. With a strong focus on employee development and career advancement, arenaflex is the perfect launching pad for ambitious professionals looking to take their careers to the next level.

Job Description

As a Customer Support Associate at arenaflex, you will play a critical role in delivering top-notch support experiences to our clients' customers. Your primary responsibilities will include:

• Qualifying callers for programs, products, or services through outbound and inbound calls
• Scheduling appointments, qualifying insurance leads, recruiting patients, and setting medical appointments
• Utilizing excellent verbal and written communication skills to resolve customer inquiries and concerns
• Demonstrating product knowledge and adapting to new information in a fast-changing environment
• Collaborating with cross-functional teams to ensure seamless customer experiences

Requirements

To succeed in this role, you will need:

• A High School Diploma or GED
• Excellent verbal and written communication skills
• Working knowledge of Windows-based operating systems, including Google Chrome
• Ability to demonstrate product knowledge once the nesting period is complete
• Adaptability in a fast-changing environment
• A computer at home that meets the minimum workstation requirements:

+ Processor: Intel Core i5 2.1GHz or better or AMD equivalent (Ryzen 5 or better) + Operating System: Windows 10 (32-bit / 64-bit) or higher + RAM: 8GB or more

• A webcam
• High-speed internet access with a download speed of at least 100 and upload speed of at least 10
• A quiet workspace with a dedicated desk
• Ability to attend a full 2-week mandatory virtual training Monday-Friday, 9am-5pm EST (8am-4pm CST)

Benefits

As a valued member of the arenaflex team, you will enjoy:

• Remote work flexibility
• Remote training opportunities
• Comprehensive benefits package for full-time employees, including:

+ Medical, dental, vision, STD, LTD, life, and AD&D insurance after 90-day probationary period + 401(k) plan after 90-day probationary period + PTO after 6 months of employment

• Opportunities for career growth and advancement

How to Apply

If you are a motivated, customer-focused individual with a passion for delivering exceptional support experiences, we encourage you to apply for this exciting opportunity. Please submit your online application, and we will review your qualifications. Due to the high volume of applications, we regret that we cannot respond to every inquiry. However, we look forward to reviewing your application and potentially welcoming you to the arenaflex team.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer. We welcome applications from diverse candidates and are committed to creating an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Apply for this job