Experienced Customer Service Representative – Beverage Delivery Space

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a Customer Service Representative in our beverage delivery space, you'll play a vital role in providing world-class support to our residential and commercial clients. If you're a customer-focused individual with a knack for problem-solving and a passion for delivering outstanding results, we want to hear from you.

About arenaflex

arenaflex is a leading national brand in the beverage delivery space, dedicated to providing innovative solutions that quench the thirst of our customers. With a commitment to excellence and a passion for customer satisfaction, we're constantly striving to improve our services and exceed the expectations of our clients. As a Customer Service Representative, you'll be part of a dynamic team that's dedicated to making a difference in the lives of our customers.

Job Summary

We're seeking an experienced Customer Service Representative to join our team on a contract basis for 4 months, with potential for extension. As a Customer Service Representative, you'll be responsible for providing exceptional customer support through phone calls, resolving customer issues, and achieving monthly sales/product education goals. If you're a customer-focused individual with a knack for problem-solving and a passion for delivering outstanding results, we want to hear from you.

Responsibilities

As a Customer Service Representative, your key responsibilities will include:

• Responding to incoming calls from existing residential and commercial clients with a goal of providing world-class customer service and diagnosing customer needs and concerns
• Handling difficult customer calls in a courteous and professional manner
• Correctly entering information into our Customer Relationship Management (CRM) system according to the customer's needs and/or concerns
• Communicating company policies and providing creative approaches to resolve customer issues such as billing errors or service opportunities
• Displaying exceptional decision-making and problem-solving capabilities to take immediate action on all calls
• Achieving monthly sales/product education goals by making recommendations from our healthy hydration portfolio
• Using negotiation skills to provide alternative approaches to resolve customer issues and take immediate action to retain customers' support channels
• Primarily phone-based support

Qualifications

To be successful in this role, you'll need:

• A high school diploma, GED, or equivalent work experience
• A minimum of 1-year previous customer service and/or call center experience
• Previous experience with live chat and/or customer retention is a plus but not required
• The ability to thrive in a fast-paced environment
• The ability to display business maturity at all times and work efficiently without on-site supervision

Technical Qualifications and Requirements

To ensure your success in this role, you'll need:

• A space in your place of residence suitable for the installation of a Home Agent workstation
• A work environment that's free from distractions, including any background noise that impacts the customer experience
• A work environment that's kept in a tidy condition and suitable for safekeeping of confidential and sensitive customer information
• Prior experience with setting up and troubleshooting remote workstation (i.e. computer, phone, modem, router, etc.) preferred
• An internet connection with a minimum of 100 mbps download and 15 mbps upload speed from a reliable internet provider (Cable, DSL or Fiber Optic/FiOS providers only)
• Your computer must be directly connected to router/modem via Ethernet cable as you cannot use a wireless (WIFI) connection

Call Volume

You can expect to handle approximately 40-50 calls per day.

What We Offer

As a Customer Service Representative at arenaflex, you'll enjoy:

• A competitive salary and benefits package
• Opportunities for career growth and professional development
• A dynamic and supportive work environment
• A comprehensive training program to ensure your success
• A chance to make a real difference in the lives of our customers

How to Apply

If you're a customer-focused individual with a knack for problem-solving and a passion for delivering outstanding results, we want to hear from you. Please submit your resume by clicking the "Apply Now" button below.

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Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.

Contact Us

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! Apply for this job