Experienced Medical Billing Customer Support Specialist – Hybrid Role

Join arenaflex, a national leader in providing high-quality medical products, services, and outstanding customer care, as a dedicated Customer Support Specialist. In this exciting hybrid role, you will be the first point of contact for new customers, providing support and guidance on patient care, third-party reimbursement, and medical billing practices. If you're passionate about delivering exceptional customer experiences and have a strong background in medical billing, we encourage you to apply for this dynamic opportunity.

About arenaflex

arenaflex is a renowned healthcare company that empowers patients to manage their health and treatment at home. With a strong presence in 45 states, we provide a wide range of medical products and services, including ventilators, oxygen, sleep apnea treatment, wound care solutions, and diabetic solutions. Our commitment to delivering exceptional customer care and high-quality products has earned us a reputation as a trusted leader in the healthcare industry.

Job Summary

As a Medical Billing Customer Support Specialist, you will play a vital role in ensuring the smooth operation of our Support Center. Your primary responsibilities will include:

• Providing support to patients, referral sources, and employees through phone, email, and in-person interactions
• Processing new orders, responding to questions, and resolving issues in a timely manner
• Collecting co-pays and deductible amounts, conducting insurance verification, and eligibility for services/products
• Developing and maintaining a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines
• Maintaining accuracy and quality control throughout patient contact and data input
• Preparing complete and accurate files for the Billing Department
• Providing education to referral sources, patients, and employees on qualifications for service and 3rd-party billing
• Performing other duties as assigned

Essential Job Duties and Responsibilities

* Brings ideas for process or efficiency improvements to supervisor

• Builds relationships with locations, field management, patients, and referral sources
• Certain functions require outbound calling and data entry
• Collects co-pays and deductible amounts
• Conducts insurance verification and eligibility for services/products
• Conducts patient satisfaction calls and acts as patient advocate to resolve questions or concerns
• Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines
• Develops and maintains working knowledge of current products and services offered by the company and all applicable governmental regulations
• Maintains accuracy and quality control throughout patient contact and data input
• Manages all aspects of initial intake: answering the phone and receiving faxes, collecting patient and referral source information, inputting data into IMBS and eIntake, printing tickets, assembling charts, and processing paperwork
• Obtains authorization and qualification documentation
• Prepares complete and accurate files for Billing Department
• Processes new orders, responds to questions, resolves issues, or forwards to appropriate personnel in a timely manner to ensure patient, referral, and employee satisfaction
• Processes work orders to field locations and coordinates timely fulfillment of products and services ordered
• Provides education to referral sources, patients, and employees on qualifications for service and 3rd-party billing
• Provides product/service information by answering questions, offering assistance
• Provides technical assistance to customers as required
• Provides thorough review and Quality Assurance for medical necessity and documentation requirements of payors and regulatory bodies
• Works extensively with eIntake proprietary system
• Performs other duties as assigned

Qualifications

* Employment is contingent on: + Background investigation (company-wide) + Drug screen (when applicable for the position) + Valid driver's license in state of residence with a clean driving record (when applicable for the position)

• Required Education and/or Experience:

+ High school diploma or GED equivalent, required

• Preferred Education and/or Experience:

+ Experience with medical billing practices and of billing reimbursement, preferred + Experience in medical field and administrative record management, preferred + One year of related work experience, preferred

Skills and Competencies

* Accurately perform simple mathematical calculations

• Effectively communicate in English; both oral and written
• Interpret a variety of communications (verbal, non-verbal, written, listening, and visual)
• Maintain confidentiality, discretion, and caution when handling sensitive information
• Multi-task along with attention to detail
• Self-motivation, organized, time-management, and deductive problem-solving skills
• Work independently and as part of a team

Machines, Equipment, and Technical Abilities

* Email transmission and communication

• Internet navigation and research
• Microsoft applications; Outlook, Word, and Excel
• Office equipment; fax machine, copier, printer, phone, and computer and/or tablet

Physical Demands

* Lift and carry office equipment at times

• Requires sitting, walking, standing, talking, and listening
• Requires close vision to small print on computer and/or tablet and paperwork

Benefits

* Generous paid time Off and paid holidays

• Overtime pay for non-exempt hourly positions based on business needs
• Commission for Account Executives
• Fixed and variable rate car reimbursement for Area Managers and Account Executives
• Employee discount program
• Employee recognition program
• Bonus and incentive opportunities
• Mileage reimbursement (when applicable for the position)
• Telephone reimbursement (when applicable for the position)
• EAP
• 401k
• Medical, Prescription, Dental, and Vision
• HSA and FSA/Dependent Care FSA
• Life Insurance, Disability, Accidental death, Identity protection, and Legal services
• Meru Health Mental health and Mercer SmartConnect Medicare programs
• Livongo Diabetes and High Blood Pressure programs
• Healthcare Bluebook and RX Savings solutions programs
• HEPB and TB vaccinations

Why Join arenaflex?

* Competitive salary and benefits package

• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Comprehensive training and support
• Flexible work arrangements, including hybrid schedule

How to Apply

If you're a motivated and customer-focused individual with a passion for medical billing, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [arenaflex recruitment email]. We look forward to hearing from you! Apply for this job