Experienced Bilingual Customer Support Specialist (Spanish) – Hybrid Work Environment

At arenaflex, we're on a mission to revolutionize the way we approach customer support. As a leading provider of innovative solutions in the environmental services industry, we're committed to delivering exceptional experiences for our customers. We're now seeking an experienced Bilingual Customer Support Specialist (Spanish) to join our team in Woodridge, IL. If you're passionate about delivering top-notch customer service, have a flair for languages, and thrive in a fast-paced environment, we want to hear from you!

About arenaflex

arenaflex is a 70+ year-old successful, expanding service business that's a national leader in the collection and recycling of restaurant cooking waste materials. Our customers range from independent restaurants to national chains and food processing facilities. We're proud of our heritage and our commitment to innovation, sustainability, and customer satisfaction.

Job Summary

As a Bilingual Customer Support Specialist (Spanish), you'll be the face of arenaflex, providing exceptional support to our customers through phone, email, and chat. You'll be responsible for handling inbound calls, resolving customer requests and inquiries, and maintaining and retaining existing customers. You'll also have the opportunity to grow the business by making outbound calls on leads and creating appointments for sales.

Key Responsibilities

* Professionally handle 50-60 inbound calls for multiple lines of service

• Assist and resolve customer requests and inquiries
• Maintain and retain existing customers with an opportunity to grow the business
• Assist with data entry, reports, and other assignments to support our sales team
• Follow procedures for technical issues, multiple requests, as well as procedures for safety and environmental issues
• Create work order requests and email proper groups based on priority issues
• Occasionally make outbound calls on leads, create appointments for sales, and follow-up on priority customer service concerns
• Other duties as assigned

What You Can Expect

* This position requires you to sit at a desk 7 to 10 hours a day, taking incoming calls and/or managing off-phone work

• Significant daily interaction with customers, other internal team members, and members of the sales team
• Work is performed in an office environment with a moderate noise level and regular distractions
• Regular use of computer, keyboard, and mouse

What You Already Have

* Bilingual in Spanish is required

• Strong multi-tasking, attention to detail, and problem-solving skills
• Excellent computer skills and phone etiquette are necessary (min of 40 wpm)
• Strong knowledge of Microsoft Office (Outlook, Word, and Excel)
• Keep a positive attitude under stressful situations is a must
• High energy level and enjoys a fast-paced environment
• Punctual
• Possess a strong work ethic, team player mentality, and customer service-driven
• At least 3 year's customer service experience, preferably in a call center setting. Inside sales experience a plus
• Ability to lift 25lbs

What We Offer

* Competitive hourly rate: $20 - $20.50 per hour

• Hybrid work environment: 3 days in office, 2 days work from home
• Monday through Friday schedule: 10:30 am - 7:00 pm
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays

How to Apply

If you're passionate about delivering exceptional customer service and have a flair for languages, we want to hear from you! Apply now by clicking on the link below. Don't miss this opportunity to join our team and be a part of arenaflex's mission to revolutionize customer support. Apply for the job now! Apply for this job

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer. We welcome applications from diverse candidates and are committed to creating an inclusive work environment. All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran, or any other characteristic protected by applicable law. Apply for this job