Experienced Customer Service Loyalty Champion II – Driving Customer Retention and Growth at arenaflex

At arenaflex, we're not just a company – we're a community of innovators, thinkers, and doers who are passionate about making a difference in the lives of our customers. As a Customer Service Loyalty Champion II, you'll be at the forefront of this mission, working with our customers to resolve their needs, prevent churn, and drive growth for arenaflex. If you're a customer-centric individual with a passion for sales, retention, and delivering exceptional experiences, we want to hear from you.

About arenaflex

arenaflex is a leading provider of innovative communication and technology solutions that empower people to live, work, and play. We're a company that values creativity, diversity, and inclusion, and we're committed to making a positive impact in our communities. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. We're a company that's always looking for ways to improve, innovate, and push the boundaries of what's possible.

The Role

As a Customer Service Loyalty Champion II, you'll be responsible for resolving customer needs and preventing churn, emphasizing proactive measures in your day-to-day activities. You'll handle and resolve escalated customer concerns that have varying levels of complexity, turning every contact into a sale or save opportunity with a premium experience so customers will stay loyal to arenaflex. You'll also grow the business by completing a full end-to-end account analysis, executing targeted loyalty and retention strategies for high-value and at-risk customers, and providing an exceptional experience by listening for bells of churn during conversations while leveraging historical reports.

Key Responsibilities:

* Resolve customer needs and prevent churn, emphasizing proactive measures in your day-to-day activities

• Handle and resolve escalated customer concerns that have varying levels of complexity
• Turn every contact into a sale or save opportunity with a premium experience so customers will stay loyal to arenaflex
• Grow the business by completing a full end-to-end account analysis
• Execute targeted loyalty and retention strategies for high-value and at-risk customers
• Provide an exceptional experience by listening for bells of churn during conversations while leveraging historical reports
• Navigate systems and utilize available tools and resources to be self-sufficient and effectively provide all applicable offers available for the customers in your queue
• Serve as a brand ambassador and advocate for your customers throughout every contact and highlighting all that arenaflex has to offer through our products and services
• Apply business acumen to make informed decisions that balance customer satisfaction with cost-effectiveness
• Identify plans, products, and services that would suit customer needs to prevent future contacts

Work Environment and Company Culture

As a remote employee, you'll work from home with occasional in-person trainings and meetings. You'll be required to have a dedicated, quiet, and private workspace, and you'll need to meet all home office requirements, including a private workspace, minimum internet speed, and a desk for the required equipment provided. arenaflex conducts periodic home audits via webcam to ensure your workspace meets requirements. You'll also need to be able to self-manage in a remote work environment, including setting up company-provided computer equipment and ongoing proactive, skilled, and effective management of your home network and connections.

What We're Looking For

* Bachelor's Degree or one or more years of customer service experience

• One or more years of sales experience
• Experience resolving complex customer issues (including escalations), billing, and/or handling product Q&A
• Strong sales acumen with a track record of meeting or exceeding revenue and retention goals
• Willingness to work a rotating schedule (shifts), including nights, weekends, and holidays, based on the needs of the business
• Ability to meet all home office requirements, including a private workspace, minimum internet speed, and a desk for the required equipment provided

Even Better If You Have:

* A degree

• Experience troubleshooting customer's products and services and working knowledge of our network to position network solutions
• Experience promoting and upselling products or services
• One or more years of Retention experience
• Based on the required in-person training and periodic center collaborations of this role, candidates should live in Florida within a 75-mile radius of our listed hub location

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including on-the-job training, mentorship, and leadership development opportunities. We also offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

Compensation, Perks, and Benefits

arenaflex offers a competitive salary and benefits package, including:

• Medical, dental, and vision insurance
• 401(k) matching
• Paid time off
• Flexible work arrangements
• Professional development opportunities
• Recognition and rewards for outstanding performance

How to Apply

If you're a customer-centric individual with a passion for sales, retention, and delivering exceptional experiences, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Expected Salary:

Location:

Temple Terrace, FL Apply for this job