Experienced Remote Licensed Insurance Customer Service Representative – Oklahoma

Join our dynamic team at arenaflex in Oklahoma, where every interaction is an opportunity to make a difference! As a leading global provider of customer experience (CX) solutions, arenaflex is the team behind the best experiences for +800 of the world's leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

About arenaflex

arenaflex is a global leader in the customer experience (CX) industry, with 150,000 associates across the globe. We're dedicated to delivering exceptional customer experiences that drive business growth and loyalty. Our mission is to empower our clients to deliver memorable experiences that exceed customer expectations.

Job Overview

As a Customer Service Representative at arenaflex, you'll support one of the largest insurance providers in the U.S. — no cold calling required! We cover all the training, testing fees, and state licensing requirements to help you launch your insurance career. As a remote licensed insurance customer service representative, you'll be responsible for providing exceptional customer service to our clients, answering their questions, and resolving their issues in a timely and professional manner.

Why You Should Join Us

* Competitive Compensation: Enjoy a competitive hourly rate of $17-$19 per hour, depending on your experience and performance.

• Flexible Remote Work: Work from the comfort of your own home, with the flexibility to choose your own schedule and work at your own pace.
• Comprehensive Benefits: Enjoy comprehensive benefits, including 401(k) matching, health, dental, and vision insurance, disability insurance, paid time off, opportunities for bonuses, and career growth.
• Career Growth Opportunities: As a remote licensed insurance customer service representative, you'll have the opportunity to grow your career and take on new challenges and responsibilities.

What We're Looking For

* Must reside in Oklahoma: We're looking for candidates who reside in Oklahoma and are willing to work remotely.

• Must be at least 18 years old: You must be at least 18 years old to apply for this position.
• High school diploma or GED equivalent required: A high school diploma or GED equivalent is required for this position.
• Preferred 6 months to 1 year of relevant work experience: While not required, we prefer candidates with 6 months to 1 year of relevant work experience in customer service or a related field.
• Must have open availability during operating hours: You must be available to work during our operating hours, which may include weekends and holidays.
• Professional customer service aptitude is essential: As a remote licensed insurance customer service representative, you'll need to have strong customer service skills and be able to provide exceptional service to our clients.

Key Skills

* Customer Service Aptitude: Strong skills in delivering exceptional service, including active listening, problem-solving, and conflict resolution.

• Reliability: Consistent dependability and responsibility, with the ability to meet deadlines and work independently.
• Critical Thinking: Ability to assess situations and develop empathetic solutions, with a focus on customer satisfaction.
• Service-Oriented: A personal drive to serve others with compassion, empathy, and understanding.
• Organizational Skills: Strong organizational abilities, including time management, prioritization, and multitasking.
• System Navigation: Ability to navigate system tools to search for answers and information, with a focus on efficiency and accuracy.
• Self-paced Learner: Ability to independently study and successfully pass the state insurance exam following comprehensive paid training provided by arenaflex, which includes coverage of the exam fee.

At Home Requirements

* Provided Equipment: arenaflex will ship necessary equipment, including a headset after you pass your state exam.

• Internet Requirements: A hardwired high-speed internet connection is required for this position.
• Work Environment: A quiet, distraction-free space is essential; webcam video presence will be required during training and production. You cannot be a primary care provider during hours of operation.
• Device Requirements: You'll need to use your own computer or tablet (excluding Kindle Fire Tablets). Cell phones are not permitted for college of insurance training.

Military

We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.

EEO

arenaflex is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

Interested in Becoming Part of Our Team?

Visit us at [www.arenaflex.com](http://www.arenaflex.com) and connect with us on Facebook, LinkedIn, and Twitter. Apply for this job