Experienced Customer Care Representative - Key Account Management

At arenaflex, we're on a mission to make food systems safer, healthier, and more sustainable. As a trusted partner, our Public Health mission is to provide innovative solutions dedicated to preventing health risks related to food, environment, and consumer goods. With a global network in 27 countries, we're committed to excellence and growth. If you're passionate about delivering exceptional customer experiences and contributing to a fast-growing company on a high-value market, we want to hear from you!

About the Role

We're seeking an experienced Customer Care Representative to join our team in Chicago, IL. As the primary interface for our customers, you'll be responsible for providing exceptional service, building strong relationships, and ensuring timely resolution of issues. Your mission will be to:

• Provide exceptional customer service while following arenaflex's policies and best practices
• Build strong relationships with customers, understanding their business, markets, and needs
• Collaborate with internal teams to ensure effective execution of tasks, exchange of information, and teamwork in daily operations
• Act as a single point of contact for key accounts, providing a 360-degree view of the account in its entirety
• Identify cross-selling opportunities and provide recommendations to customers
• Maintain accurate customer information in arenaflex's databases
• Participate in annual training certification to maintain working knowledge of tools required to perform the job
• Support corporate quality and proactively participate in continuous improvement initiatives in the department

Key Responsibilities

* Provide exceptional customer service, addressing concerns, and answering related questions

• Build and maintain productive collaborative relationships within the department and across the organization
• Proper execution of the welcoming and onboarding process in a consistent, professional, and timely manner for all assigned accounts
• Act as a mentor to junior Customer Care Representatives
• Assist in customer complaint handling and investigation of customer complaints in accordance with company Quality policy and SOPs
• Maintain Customer information in arenaflex's databases
• Identify cross-selling opportunities and provide recommendations to customers
• Participate in annual training certification to maintain working knowledge of tools required to perform the job
• Support corporate quality and proactively participate in continuous improvement initiatives in the department

Qualifications

* Five (5) plus years of experience in a Customer Service food, beverage, or supplement industry with a BS/BA degree or equivalent work experience

• Advanced knowledge of food or supplement testing methods or scientific processes obtained from a degree in Food Science, Microbiology, Chemistry, or direct relevant laboratory experience
• Incumbent must be able to effectively communicate information related to testing methods and results to customers
• Advanced knowledge of laboratory information management systems (LIMS), enterprise resource planning (ERP) / customer relationship management (CRM) software systems
• Advanced knowledge of personal computer operation, including spreadsheet, word processing, and relational database experience
• Intermediate interpersonal skills are required for this position in order to build and maintain relationships within the organization and with external customers
• Requires exceptional, verbal and written communication skills to interact with customers and colleagues
• Multi-tasking, prioritization, superior follow-up skills, and attention to detail are also required for success in this role

Preferred Qualifications

* A general knowledge of food or supplement testing methods or scientific processes obtained from a degree in Food Science, Microbiology, Chemistry, or direct relevant laboratory experience

• Experience in food or supplement processing or quality assurance is beneficial in this role

Work Environment and Culture

* The position works in an administrative office or laboratory environment

• Occasional exposure to laboratory fumes, chemical, and materials may occur, and protective laboratory coat and safety glasses must be worn when visiting laboratory facilities
• Physical dexterity is necessary to effectively manipulate a keyboard
• The incumbent can expect extended time spent in a sitting position
• This position is responsible for helping to create a professional and positive work environment

Travel

* Minimal travel is required (approx 10-15%)

Compensation and Benefits

* $65,000 - $75,000 per year

• Potential bonus: Up to 5% based on performance
• Comprehensive medical, dental, and vision insurance plans
• Generous paid time off (PTO) package to support work-life balance following state and local ordinances
• Optional 401(k) plan with employer matching contributions

Why Join Us?

* Contribute to an inspiring Public Health purpose, supported by long-term and visionary shareholders

• Have an impact on our strategic pillars that build on 50 years of experience and expertise
• Be part of a community of an enthusiastic and skilled group of people who love co-building together and serving a purpose bigger than them
• Grow in an international group of more than 8200 fantastic team members, with plenty of opportunities to learn and share
• Be welcome as you are, in a diverse and open-minded environment that is rich in our singularities and differences

Ready for the Journey?

If you're passionate about delivering exceptional customer experiences and contributing to a fast-growing company on a high-value market, we want to hear from you! Apply now and join our team at arenaflex! Apply for this job