Experienced Full Stack Customer Service Representative – Medicaid Member Support
At arenaflex, we're dedicated to delivering mission-critical services and solutions that create exceptional outcomes for our clients and the millions of people who count on them. As a Remote Call Center Customer Service Representative, you'll have the opportunity to personally thrive, make a difference, and be part of a culture where individuality is noticed and valued every day.
About arenaflex
arenaflex is a leading provider of innovative solutions and services that empower governments and Fortune 100 companies to achieve their goals. With a team of dedicated associates, we strive to create exceptional outcomes for our clients and the people they serve. Our commitment to excellence, innovation, and customer satisfaction has earned us a reputation as a trusted partner in the industry.
Job Summary
We're seeking an experienced Full Stack Customer Service Representative to join our team in Des Moines, Iowa. As a Medicaid Member Support Representative, you'll be the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates. You'll provide one-to-one telephone contact with applicants, beneficiaries, and enrollees, accurately documenting enrollment requests and status changes, and maintaining technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies.
Responsibilities
* Act as the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates
- Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
- Accurately document enrollment requests and status changes
- Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
- Maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies
- Provide clear, complete, accurate, and objective information based on a full understanding of program requirements
Requirements
* Basic understanding of a call center environment in a customer service role and quality monitoring processes
- Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
- Ability to problem solve through analysis and ongoing feedback
- Achieve results through knowledge, empathy, and commitment
- Ability to work with people of diverse backgrounds
- High School diploma or GED
- Background required
- Must reside within 1 hour driving distance from Des Moines, IA
Preferred Qualifications
* Ability to problem solve through analysis and ongoing feedback
- Achieve results through knowledge, empathy, and commitment
- Ability to work with people of diverse backgrounds
- Ability to adhere to a break and lunch schedule
- Excellent typing and grammar skills
- Ability to navigate a computer
- Ability to understand and utilize policy
- Excellent customer service skills
- Excellent phone etiquette skills
- Reliable internet access
What We Offer
* $18.00 per hour pay rate (bi-weekly pay)
- Paid Training with Equipment provided
- Full-time schedule (40 hrs. a week)
- Career Growth Opportunities
- PerkSpot- Employee discount program
- Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally.
Work Environment and Culture
At arenaflex, we value a positive, employee-friendly culture that supports our associates in achieving their goals. Our team is dedicated to delivering exceptional outcomes for our clients and the people they serve. We're committed to creating a work environment that's inclusive, diverse, and supportive of individuality.
Compensation and Benefits
The pay for this role is $18.00 per hour. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, arenaflex provides a variety of benefits to employees, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional outcomes, we encourage you to apply for this exciting opportunity. Please submit your application through the link below. Apply for the job now!
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
Accommodation Request
If you need a reasonable accommodation to apply for or compete for employment with arenaflex, please submit your request through this form that must be downloaded: [insert link]. Complete the form and then email it as an attachment to [insert email]. You may also [insert alternative method].
Vaccination Policy
At arenaflex, we value the health and safety of our associates, their families, and our community. For US applicants, while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex. Apply for this job