Experienced Healthcare Customer Service Representative-Onsite – Delivering Exceptional Patient Experience

At arenaflex, we're passionate about revolutionizing the way healthcare services are delivered. As a global leader in digital business services, we're committed to making people's lives simpler, faster, and safer. We're seeking an exceptional Healthcare Customer Service Representative-Onsite to join our team in McAllen, Texas. If you're a compassionate, empathetic, and results-driven individual who thrives in a fast-paced environment, we'd love to hear from you.

About arenaflex

arenaflex is a global, digital business services company that delivers cutting-edge solutions to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence enable us to be a force of good in supporting our communities, our clients, and the environment. At arenaflex, we're committed to creating a workplace that's conducive to happiness and a healthy work-life balance.

Benefits of Working with arenaflex

* Paid Training to help you excel in your role

• Competitive Wages that reflect your value
• Full Benefits, including Medical, Dental, Vision, 401k, and more
• Paid Time Off to recharge and refocus
• Employee wellness and engagement programs to support your well-being
• Opportunities for career growth and professional development

TP and You

As a Healthcare Customer Service Representative-Onsite, you'll be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. You'll work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you'll discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company? At arenaflex, the sky is the limit!

Responsibilities

As a Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. Your key responsibilities will include:

• Connecting with customers via phone, email, chat, and/or social media to resolve their questions or concerns
• Calmly attempting to resolve and de-escalate any issues
• Escalating interactions when necessary and appropriate
• Responding to requests for assistance and/or processing payments
• Tracking all call-related information for auditing and reporting purposes
• Providing feedback on call issues
• Upselling if required

Qualifications

We're looking for fearless people – people who are inspired to deliver only the best in all that we do. To be successful in this role, you'll need:

• Ability to work remotely in a virtual team environment
• 6 months of customer service experience (preferred)
• Over 18 years of age
• Ability to type 25 wpm
• High School Graduate or GED
• Comfort with desktop computer systems
• Proven oral and written communication skills
• Possess a home state Life and Health Insurance License
• Logical problem-solving skills
• Ability to navigate Windows operating systems
• Organization and work prioritization skills

Be Part of Our arenaflex Family

It's our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We're committed to providing a workplace that's conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

TP is an Equal Opportunity Employer

Expected Salary:

Competitive salary based on experience

Location:

McAllen, TX

How to Apply

If you're ready to take your career to the next level and join a dynamic team that's passionate about making a difference, apply now! Click the link below to submit your application: Apply for this job We can't wait to hear from you! Apply for this job