Experienced Customer Service Representative – Beverage Delivery Space

At arenaflex, we're on a mission to revolutionize the way people experience customer service. As a leading provider of innovative solutions, we're seeking a highly skilled and dedicated Customer Service Representative to join our team. If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you.

About arenaflex

arenaflex is a well-established national brand in the beverage delivery space, committed to providing top-notch products and services to our customers. Our team is dedicated to creating a culture of excellence, where every interaction is a chance to exceed expectations. As a Customer Service Representative, you'll be at the forefront of this mission, working closely with our customers to resolve their queries, address their concerns, and provide personalized solutions.

Job Summary

We're looking for a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you'll be responsible for providing world-class customer service, resolving customer issues, and achieving sales and product education goals. If you're a people person with excellent communication skills, a passion for problem-solving, and a drive to succeed, we want to hear from you.

Responsibilities

As a Customer Service Representative at arenaflex, you'll be responsible for:

• Responding to incoming calls from existing residential and commercial clients, providing world-class customer service, and diagnosing customer needs and concerns
• Handling difficult customer calls in a courteous and professional manner
• Correctly entering information into our Customer Relationship Management (CRM) system according to the customer's needs and/or concerns
• Communicating company policies and providing creative approaches to resolve customer issues such as billing errors or service opportunities
• Displaying exceptional decision-making and problem-solving capabilities to take immediate action on all calls
• Achieving monthly sales/product education goals by making recommendations from our healthy hydration portfolio
• Using negotiation skills to provide alternative approaches to resolve customer issues and take immediate action to retain customers support channels
• Primarily phone-based support, with occasional opportunities to work on-site at our Lakeland, FL or Massachusetts locations

Qualifications

To be successful in this role, you'll need:

• A high school diploma, GED, or equivalent work experience
• A minimum of 1-year previous customer service and/or call center experience
• Previous experience with live chat and/or customer retention is a plus but not required
• The ability to thrive in a fast-paced environment
• The ability to display business maturity at all times and work efficiently without on-site supervision

Technical Qualifications and Requirements

To ensure success in this role, you'll need:

• A space in your home suitable for the installation of a Home Agent workstation
• A work environment free from distractions, including any background noise that impacts the customer experience
• A tidy work environment suitable for safekeeping of confidential and sensitive customer information
• Prior experience with setting up and troubleshooting remote workstations (i.e. computer, phone, modem, router, etc.) is preferred
• A reliable internet connection with a minimum of 100 mbps download and 15 mbps upload speed from a cable, DSL, or fiber optic provider
• Your computer must be directly connected to the router/modem via an Ethernet cable, as wireless connections are not permitted

Call Volume

As a Customer Service Representative, you can expect to handle:

• Typically 40-50 calls per day

What We Offer

At arenaflex, we're committed to providing a supportive and inclusive work environment that fosters growth and development. As a Customer Service Representative, you'll enjoy:

• A competitive salary and benefits package
• Opportunities for career growth and professional development
• A dynamic and supportive team environment
• Flexible scheduling to accommodate your needs
• A comprehensive training program to ensure your success

How to Apply

If you're a motivated and customer-focused individual with a passion for problem-solving, we want to hear from you. Please submit your resume by clicking the "Apply Now" button below. We can't wait to hear from you!

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