Experienced Full Stack Customer Service Representative – Medicaid Member Support

Are you a customer service professional looking for a challenging and rewarding role where you can make a real impact in the lives of others? Do you have a passion for delivering exceptional service and a strong desire to grow and develop your skills? If so, we encourage you to apply for the Experienced Full Stack Customer Service Representative position at arenaflex.

About arenaflex

arenaflex is a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. Our dedicated associates are the backbone of our organization, and we are committed to creating exceptional outcomes for our clients and the millions of people who count on us. At arenaflex, we value individuality and recognize that every person brings unique perspectives and experiences to the table. We are proud to be an equal opportunity employer and strive to create a culture where everyone feels valued, respected, and empowered to succeed.

Job Summary

We are seeking an Experienced Full Stack Customer Service Representative to join our team in Des Moines, Iowa. As a key member of our customer service team, you will be responsible for providing exceptional service to Medicaid members, resolving issues, and answering questions related to the Iowa Family Care program. This is a full-time position with a competitive hourly rate of $18.00, paid training, and a comprehensive benefits package.

Responsibilities

As an Experienced Full Stack Customer Service Representative, you will be responsible for:

• Providing one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
• Accurately documenting enrollment requests and status changes
• Entering application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
• Maintaining technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies
• Providing clear, complete, accurate, and objective information based on a full understanding of program requirements
• Establishing and maintaining effective working relationships with applicants, beneficiaries, and co-workers
• Problem-solving through analysis and ongoing feedback
• Achieving results through knowledge, empathy, and commitment
• Working with people of diverse backgrounds

Requirements

To be successful in this role, you will need:

• A basic understanding of a call center environment in a customer service role and quality monitoring processes
• Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
• Ability to problem solve through analysis and ongoing feedback
• Achieve results through knowledge, empathy, and commitment
• Ability to work with people of diverse backgrounds
• High School diploma or GED
• Background required
• Must reside within 1 hour driving distance from Des Moines, IA

Preferred Qualifications

* Excellent customer service skills

• Excellent phone etiquette skills
• Reliable internet access
• Ability to navigate a computer
• Ability to understand and utilize policy
• Excellent typing and grammar skills

What We Offer

As an Experienced Full Stack Customer Service Representative at arenaflex, you will enjoy:

• Competitive hourly rate of $18.00
• Paid training with equipment provided
• Full-time schedule (40 hours a week)
• Career growth opportunities
• PerkSpot employee discount program
• Full benefits package, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time
• Bonus or incentive opportunities based on business need

Work Environment and Culture

arenaflex is committed to creating a positive, employee-friendly culture where everyone feels valued, respected, and empowered to succeed. Our team is dedicated to delivering exceptional service and making a real impact in the lives of others. We are proud to be an equal opportunity employer and strive to create a culture where everyone feels welcome and included.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for the Experienced Full Stack Customer Service Representative position at arenaflex. Please submit your application through our website or by clicking on the "Apply for the job now!" link below.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Accommodation Requests

If you need a reasonable accommodation to apply for or compete for employment with arenaflex, please submit your request through our website or by contacting our HR department.

Vaccination Policy

arenaflex requires that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex.

Apply Now!

Don't miss this opportunity to join our team and make a real impact in the lives of others. Apply now for the Experienced Full Stack Customer Service Representative position at arenaflex! Apply for this job