Experienced Customer Service Representative – Consumer Retail

Join arenaflex, a leading distributor of specialty automotive and RV aftermarket parts and accessories, as we continue to grow and thrive across the globe. As a Customer Service Representative in our Exeter, PA location, you will play a vital role in delivering exceptional customer experiences and driving business success.

About arenaflex

arenaflex is a family-owned business that has been a driving force in the automotive and RV industries for decades. Our commitment to our values of Commitment, Customer Service, Execution, Integrity, Leadership, Teamwork, and Fun has enabled us to build a culture that is both supportive and challenging. With over 2,000 employees worldwide, we strive to provide our team members with the tools they need to succeed, both personally and professionally.

What can arenaflex offer YOU?

At arenaflex, we believe in investing in our people and providing them with the resources they need to grow and develop. Some of the benefits and perks we offer include:

• Competitive Training Programs: We provide comprehensive training and coaching to help our team members learn and grow.
• Benefits Package: Our benefits package includes medical, dental, vision, and other benefits to support your overall well-being.
• 401K with Generous Company Match: We offer a 401K plan with a generous company match to help you save for your future.
• Paid Time Off and Paid Company Holidays: We provide paid time off and paid company holidays to ensure you have time to relax and recharge.
• Employee Referral Bonus: We offer an employee referral bonus to encourage you to share our opportunities with your network.
• Tuition Reimbursement: We provide tuition reimbursement to support your ongoing education and career development.
• Employee Discount Programs: We offer employee discount programs to help you save on products and services.
• And More!: We're always looking for ways to improve and expand our benefits and perks to support our team members.

Your Role with arenaflex

As a Consumer Retail Customer Service Representative, you will play a critical role in delivering exceptional customer experiences and driving business success. Your responsibilities will include:

• Processing Orders Accurately: You will review order details, including pricing, quantities, and shipping, to ensure accuracy and efficiency.
• Providing Customer Support: You will engage with customers via phone, chat, and email to deliver high-quality service and resolve concerns.
• Educating Customers: You will educate customers on products and keep them updated on order status and delays.
• Performing Additional Tasks: You will perform additional tasks as needed to support team goals and objectives.

Shift and Schedule

Our Consumer Retail Customer Service Representatives work a variety of shifts, including:

• Weekdays: Monday to Friday, 9:00 AM to 5:30 PM
• Weekends: Saturday and Sunday, with each agent working one 2-hour shift on both days. The weekend shifts rotate weekly, so you'll work weekends approximately 1 to no more than 2 times per month.

Perks and Benefits

As a Consumer Retail Customer Service Representative, you'll enjoy a range of perks and benefits, including:

• Potential for a Hybrid Work-from-Home Schedule: After completing a 6-month training period, you may be eligible for a hybrid work-from-home schedule, based on performance.
• In-Depth Onsite Training: You'll receive comprehensive training and coaching to help you learn and grow.
• Highly Transferable Sales and Service Skills: You'll develop skills that are highly transferable to other roles and industries.
• No Experience or College Degree Necessary: We'll pay you to learn and develop your skills, so no prior experience or college degree is required.

Basic Qualifications

To be successful in this role, you'll need:

• Experience Utilizing Online Marketplaces: You'll have experience using online marketplaces, such as Amazon or eBay.
• Previous Experience in Sales or Customer Service: While not required, previous experience in sales or customer service is preferred.
• Strong Attention to Detail and Communication Skills: You'll need to be detail-oriented and have strong communication skills to deliver exceptional customer experiences.
• Ability to Work Independently and Collaboratively: You'll need to be able to work independently and collaboratively as part of a team.

Preferred Qualifications

While not required, the following qualifications are preferred:

• High School Diploma or GED: A high school diploma or GED is preferred, but not required.
• Prior Experience or Knowledge in the Automotive, RV, and Marine Industry: Prior experience or knowledge in the automotive, RV, and marine industry is a plus.
• Basic Computer Proficiency: You'll need basic computer proficiency, including MS Office applications.

Expected Salary and Location

The expected salary for this role is competitive and based on experience. The location is Exeter, PA, with opportunities for remote work after completing a 6-month training period.

Apply Now!

If you're passionate about delivering exceptional customer experiences and driving business success, we encourage you to apply for this exciting opportunity. Join arenaflex and become part of a dynamic team that is committed to excellence and growth. Apply for the job now! Apply for this job Apply for this job