Experienced Customer Support Associate - Work from Home - Olathe, KS

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a leading innovator in the customer contact center industry, we're committed to fostering a fun, laid-back environment that encourages personal and professional growth. If you're looking for a dynamic and supportive team to join, consider applying for our Customer Support Associate role. This exciting opportunity will allow you to work from home, providing you with the flexibility to balance your work and personal life.

About arenaflex

arenaflex is an innovative customer contact center that offers a launching point for all employees to advance on their career path. We work with some of the best and most recognized companies in their industries, so professionalism and excellent communication skills are a must. Our team is dedicated to providing top-notch customer service, and we're seeking talented individuals to join our ranks.

Position Description

We're seeking At-Home Contact Center Specialists available to work Full-time or Part-time. As a Customer Support Associate, you'll be responsible for qualifying callers for programs, products, or services that our clients offer through outbound and inbound calls. This may include, but is not limited to:

• Appointment Scheduling
• Insurance Lead Qualification
• Patient Recruitment
• Medical Appointment Setting

Key Responsibilities

* Qualify callers for programs, products, or services through outbound and inbound calls

• Provide exceptional customer service, ensuring a positive experience for every caller
• Meet or exceed performance metrics, including call volume, quality, and customer satisfaction
• Collaborate with colleagues to achieve team goals and objectives
• Stay up-to-date on product knowledge and industry trends to provide accurate and informed responses to customer inquiries
• Participate in ongoing training and development to enhance skills and knowledge

Requirements

* High School Diploma or GED is required

• Great Verbal and Written Communication Skills
• Working Knowledge of Windows Based Operating Systems, including Google Chrome
• Ability to Demonstrate Product Knowledge once Nesting Period is Complete
• Ability to Adapt in a Fast-Changing Environment
• Own a computer at home (CANNOT be a Chromebook, Notebook, or MacBook) that meets these minimum workstation requirements:

+ Processor: Intel Core i5 2.1GHz or better or AMD equivalent (Ryzen 5 or better) + Operating System: Windows 10 (32-bit / 64-bit) or higher + RAM: 8GB or more

• Webcam
• High speed internet access with download speed of at least 100 and upload speed of at least 10
• Must have a desk/workstation in a quiet workspace
• Must be able to attend a full 2-week MANDATORY virtual training Monday-Friday 9am-5pm EST (8am-4pm CST)

Benefits

* Remote work

• Remote training
• For Full-time employees ONLY:

+ Medical, Dental, Vision, STD, LTD, Life, and AD&D after 90-day probationary period if elected + 401(k) after 90-day probationary period if elected + PTO after 6 months of employment

What We Offer

* Competitive hourly rate of $10.00 per hour ($7.25 per hour during training)

• Opportunities for career growth and advancement
• Collaborative and supportive team environment
• Flexible work-from-home schedule
• Ongoing training and development to enhance skills and knowledge

How to Apply

If you're a motivated and customer-focused individual looking for a new challenge, apply now to join our team at arenaflex. Please submit your application online, as we're unable to accept phone call inquiries at this time. We're an Equal Opportunity Employer and welcome applications from all qualified candidates. Apply for the job now! Apply for this job Apply for this job