Experienced Customer Service Representative – Medicaid Member Support

At arenaflex, we're dedicated to delivering mission-critical services and solutions that create exceptional outcomes for our clients and the millions of people who count on them. As a valued member of our team, you'll have the opportunity to personally thrive, make a difference, and be part of a culture where individuality is noticed and valued every day.

About arenaflex

arenaflex is a leading provider of innovative solutions and services that empower governments and Fortune 100 companies to achieve their goals. With a strong commitment to excellence, we strive to make a positive impact in the lives of our clients and their constituents. Our team is passionate about delivering exceptional results, and we're seeking talented individuals who share our vision and values.

Job Summary

We're seeking an experienced Customer Service Representative to join our team in Des Moines, Iowa. As a Medicaid Member Support Representative, you'll be the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates. You'll provide one-to-one telephone contact with applicants, beneficiaries, and enrollees, ensuring that they receive accurate and objective information about program requirements.

Responsibilities

As a Customer Service Representative, you'll be responsible for:

• Acting as the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates
• Providing one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
• Accurately documenting enrollment requests and status changes
• Entering application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
• Maintaining technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies
• Providing clear, complete, accurate, and objective information based on a full understanding of program requirements

Requirements

To be successful in this role, you'll need:

• Basic understanding of a call center environment in a customer service role and quality monitoring processes
• Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
• Ability to problem solve through analysis and ongoing feedback
• Achieve results through knowledge, empathy, and commitment
• Ability to work with people of diverse backgrounds
• High School diploma or GED
• Background required
• Must reside within 1 hour driving distance from Des Moines, IA

Preferred Qualifications

* Excellent customer service skills

• Excellent phone etiquette skills
• Reliable internet access
• Ability to navigate a computer
• Ability to understand and utilize policy
• Excellent typing and grammar skills

What We Offer

As a valued member of our team, you'll enjoy:

• Competitive hourly rate of $18.00 per hour
• Paid training with equipment provided
• Full-time schedule (40 hours per week)
• Career growth opportunities
• PerkSpot employee discount program
• Full benefit options, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time

Work Environment and Culture

At arenaflex, we value a positive, employee-friendly culture that supports our clients and our team members. Our work environment is collaborative, dynamic, and focused on delivering exceptional results. We're committed to creating a workplace that's inclusive, respectful, and empowering, where everyone has the opportunity to thrive and grow.

How to Apply

If you're a motivated and customer-focused individual who is passionate about making a difference, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Accommodations for Individuals with Disabilities

If you need a reasonable accommodation to apply for or compete for employment with arenaflex, please submit your request through our website. We're committed to providing equal opportunities for all applicants and employees.

Vaccination Policy

While we don't require vaccination for most of our jobs, we do require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex.

Apply Now

Don't miss this opportunity to join our team and make a difference in the lives of our clients and their constituents. Apply now to become a valued member of our arenaflex team! Apply for this job