Experienced Patient Account Analyst II - CBO Customer Service - Remote Opportunity at arenaflex
Job Title:
Experienced Patient Account Analyst II - CBO Customer Service - Remote Opportunity at arenaflex
Job Summary:
arenaflex is seeking an experienced Patient Account Analyst II to join our CBO Customer Service team in a remote work arrangement. As a key member of our team, you will be responsible for performing a variety of registration, billing, follow-up, and collection functions for all payers, including self-pay. You will also be responsible for verifying insurance benefits, contacting patients for necessary information, processing financial assistance applications, and resolving inquiries received pertaining to patient accounts. If you have a passion for delivering exceptional customer service, are highly organized, and have a strong attention to detail, we encourage you to apply for this exciting opportunity.
About arenaflex:
arenaflex is a mission-based, not-for-profit integrated healthcare organization headquartered in Toledo, Ohio. Our organization is dedicated to providing high-quality, patient-centered care to our communities. We are committed to fostering a culture of excellence, innovation, and teamwork, and we are seeking like-minded individuals to join our team.
Job Responsibilities:
As a Patient Account Analyst II, you will be responsible for the following duties and responsibilities:
- Perform a variety of registration, billing, follow-up, and collection functions for all payers, including self-pay
- Verify insurance benefits
- Contact patients for necessary information pertaining to registration, billing, and collection
- Process financial assistance applications
- Resolve inquiries received pertaining to patient accounts
- Post payments, adjustments, and denials to patient accounts
- Review accounts for outside collection or legal authorization
- Work with internal departments to obtain information for external requests, including refunds
- Act as a liaison to outside vendors
- Review debits, credits, refunds, bad debt, and contractual allowances for accuracy and process as applicable
- Reconcile electronic payment remittances
- Know and follow all billing regulations and corporate compliance plans
- Provide feedback to management on issues that impede timeliness or quality of billing and work with management to resolve
- Always show respect and value for our customers and project an image of professionalism
- Independently review assigned reports to ensure goals and deadlines are met
- Lockbox reconciliation and reporting
- Assist management with training new staff
- Obtain prior authorization for scheduled services
- Perform other duties as assigned
Requirements:
To be successful in this role, you will need to have the following qualifications and skills:
- High school diploma or equivalent
- Ability to accurately and independently solve problems by taking a basic skills test and scoring a minimum of 80%
- Excellent communication and interpersonal skills
- Ability to input and retrieve information from a computer, operate a calculator, fax machine, and copier
- Previous experience with computers and office applications
- Ability to move about the office and between workstations
- Ability to occasionally lift, move, and carry moderately heavy materials
- Commitment to exceptional customer service
- Strong organizational skills and the ability to multi-task
- At least 1 year of experience in medical registration, billing, customer service, or collection
- Ability to manage large volumes of work, ability to quickly learn and retain information regarding issues that present themselves
- Ability to work in a team environment and be supportive of our department and arenaflex mission and values
Benefits:
arenaflex offers a competitive benefits package, including:
- Medical, dental, and vision coverage
- Company-paid life insurance
- Paid time off
- 401(k) retirement plan
- Employee assistance program
- Employee discounts
- Opportunities for career growth and professional development
Work Environment:
As a remote employee, you will have the flexibility to work from home and enjoy a comfortable and productive work environment. You will have access to all the necessary tools and resources to perform your job duties, and you will be part of a team that values collaboration, innovation, and excellence.
How to Apply:
If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!
Equal Employment Opportunity:
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to fostering a culture of inclusion and respect, and we are dedicated to providing a work environment that is free from discrimination and harassment.
Contact Information:
If you have any questions or would like to learn more about this opportunity, please contact our HR department at [insert contact information]. We look forward to hearing from you!
Note:
arenaflex is a not-for-profit integrated healthcare organization headquartered in Toledo, Ohio. Our organization is dedicated to providing high-quality, patient-centered care to our communities. We are committed to fostering a culture of excellence, innovation, and teamwork, and we are seeking like-minded individuals to join our team. Apply for this job