Experienced Full Stack Customer Service Representative – Medicaid Member Support
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? Look no further! arenaflex is seeking an experienced Full Stack Customer Service Representative to join our team in Des Moines, Iowa. As a key member of our customer service team, you will play a vital role in providing top-notch support to Medicaid members, ensuring their needs are met, and exceeding their expectations.
About arenaflex
arenaflex is a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. We pride ourselves on delivering exceptional outcomes for our clients and the millions of people who count on us. Our culture values individuality, creativity, and innovation, making us an exciting place to grow and develop your career.
The Role
As a Full Stack Customer Service Representative, you will be the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates. Your primary responsibilities will include:
- Providing one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
- Accurately documenting enrollment requests and status changes
- Entering application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
- Maintaining technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies
- Providing clear, complete, accurate, and objective information based on a full understanding of program requirements
Requirements
To succeed in this role, you will need:
- Basic understanding of a call center environment in a customer service role and quality monitoring processes
- Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
- Ability to problem solve through analysis and ongoing feedback
- Achieve results through knowledge, empathy, and commitment
- Ability to work with people of diverse backgrounds
- High School diploma or GED
- Background required
- Must reside within 1 hour driving distance from Des Moines, IA
Preferred Qualifications
* Excellent customer service skills
- Excellent phone etiquette skills
- Reliable internet access
- Ability to navigate a computer
- Ability to understand and utilize policy
- Excellent typing and grammar skills
What We Offer
* $18.00 per hour pay rate (bi-weekly pay)
- Paid Training with Equipment provided
- Full-time schedule (40 hrs. a week)
- Career Growth Opportunities
- PerkSpot- Employee discount program
- Full Benefit Options
Work Environment and Culture
arenaflex is committed to creating a positive, employee-friendly culture where individuality is valued and creativity is encouraged. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join us. As a Full Stack Customer Service Representative, you will be part of a dynamic team that values collaboration, innovation, and continuous learning.
Compensation and Benefits
arenaflex offers a competitive compensation package, including a $18.00 per hour pay rate, paid training, and full-time benefits. In addition, we offer a variety of benefits to our employees, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
Accommodation Requests
If you require a reasonable accommodation to apply for or compete for employment with arenaflex, please submit your request through our website. We value the health and safety of our associates, their families, and our community, and we require that you provide us with your vaccination status, where legally permissible.
Apply Now!
Don't miss this opportunity to join our team and make a real impact in the lives of Medicaid members. Apply now and take the first step towards a rewarding career with arenaflex! Apply for this job