Part Time - Customer Service Specialist Intermediate at arenaflex

Join arenaflex, a leader in offering nonprime customers responsible access to credit, as a Part Time - Customer Service Specialist Intermediate. As a key member of our team, you will play a vital role in delivering exceptional customer service to our valued clients. If you're a self-starter with excellent communication skills and a passion for helping others, we want to hear from you.

About arenaflex

arenaflex has been a trusted name in the financial industry for over a century. Since 1912, we've been dedicated to improving the financial well-being of hardworking Americans. Our growing suite of personal loans, credit cards, and other products helps people borrow better and work toward a brighter future. At arenaflex, we're driven by a collaborative and innovative spirit, with a customer-first approach and flexible work arrangements that grow lives, careers, and our company.

Our Culture

We're committed to an inclusive culture, career development, and impacting the communities where we live and work. Our team thrives on transformative digital thinking, customer-first energy, and a passion for making a difference. We believe in getting people to a better place, and that's made us a better company for over a century.

Job Summary

As a Part Time - Customer Service Specialist Intermediate, you will join a team that is quality-driven and focused on delivering exceptional customer service. You will respond to a variety of telephone inquiries on a daily basis, using your exceptional communication skills to resolve issues and provide solutions to our valued clients. This is a part-time, 100% remote position, with a schedule of Monday, Tuesday, and Fridays, 10am to 3pm CST each day.

Key Responsibilities

* Respond to a variety of telephone inquiries regarding customer accounts, using exceptional customer service skills to resolve issues and provide solutions.

• Process calls from internal and external customers, maintaining accounts and updating information in various databases.
• Provide explanations of programs, benefits, and policies to customers, ensuring they understand their options and opportunities.
• Track the reason for each call to ensure successful resolution, using data to inform and improve our customer service processes.
• Work collaboratively with other team members to resolve complex issues and provide exceptional customer service.

Requirements

* High School Diploma or equivalent required.

• 2+ years of work experience, preferably in a customer service or contact center environment.
• Excellent verbal and written communication skills, with the ability to communicate complex information in a clear and concise manner.
• Good listening skills and a high degree of accuracy required, with the ability to multitask and prioritize tasks effectively.
• Self-starter, requiring little or minimal supervision, with a proactive approach to problem-solving and customer service.
• Ability to handle multi-faceted tasks and resolve difficult or pressure situations with minimal supervision.

Preferred Qualifications

* Customer service experience, contact center experience preferred.

• Location: Fort Worth, TX or Evansville, IN.
• Training Schedule: In-person training schedule 8:30-5:30 pm, Monday through Friday for the first 3 weeks.
• Part-time schedule: Following training, the schedule for this part-time 100% remote position will be Monday, Tuesday, and Fridays, 10am to 3pm CST each day.

What We Offer

* Competitive salary and benefits package.

• Opportunity to work with a leading financial institution, with a reputation for excellence and customer service.
• Flexible work arrangements, including remote work options.
• Career development and growth opportunities, with a focus on promoting from within.
• Inclusive culture, with a commitment to diversity, equity, and inclusion.
• Comprehensive training program, with ongoing support and development opportunities.

How to Apply

If you're a motivated and customer-focused individual, with a passion for delivering exceptional service, we want to hear from you. Apply now to join our team as a Part Time - Customer Service Specialist Intermediate at arenaflex.

Equal Employment Opportunity

arenaflex is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.

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