Experienced Full Stack Customer Service Representative – Medicaid Member Support

At arenaflex, we're committed to delivering exceptional services and solutions that make a real difference in the lives of our clients and the millions of people who count on them. As a dedicated team member, you'll have the opportunity to thrive, make a meaningful impact, and be part of a culture that values individuality and creativity every day.

About arenaflex

arenaflex is a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. We're passionate about creating exceptional outcomes for our clients and the people they serve. Our team is comprised of talented individuals who share a common goal: to make a difference in the world.

Job Summary

We're seeking an experienced Full Stack Customer Service Representative to join our team in Des Moines, Iowa. As a key member of our customer service team, you'll be responsible for providing exceptional support to Medicaid members, answering their inquiries, and resolving their issues in a timely and professional manner. If you're a customer-focused individual with excellent communication skills and a passion for delivering outstanding service, we want to hear from you!

Key Responsibilities

* Act as the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates

• Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
• Accurately document enrollment requests and status changes
• Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
• Maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies
• Provide clear, complete, accurate, and objective information based on a full understanding of program requirements

Requirements

* Basic understanding of a call center environment in a customer service role and quality monitoring processes

• Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
• Ability to problem solve through analysis and ongoing feedback
• Achieve results through knowledge, empathy, and commitment
• Ability to work with people of diverse backgrounds
• High School diploma or GED
• Background required
• Must reside within 1 hour driving distance from Des Moines, IA

Preferred Qualifications

* Excellent typing and grammar skills

• Ability to navigate a computer
• Ability to understand and utilize policy
• Excellent customer service skills
• Excellent phone etiquette skills
• Reliable internet access

What We Offer

* Competitive hourly rate of $18.00 per hour

• Paid training with equipment provided
• Full-time schedule (40 hours a week)
• Career growth opportunities
• PerkSpot employee discount program
• Full benefit options, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time

Work Environment and Culture

At arenaflex, we value a positive, employee-friendly culture that supports the well-being and growth of our team members. Our work environment is collaborative, dynamic, and fast-paced, with opportunities to learn and develop new skills. We're committed to creating a workplace that's inclusive, diverse, and respectful of all individuals.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Please submit your application through our website or by clicking on the "Apply for the job now!" link below.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Accommodations for Individuals with Disabilities

arenaflex is committed to providing reasonable accommodations to individuals with disabilities. If you need an accommodation to apply for or compete for employment with arenaflex, please submit your request through our website or by contacting our HR department.

Pay Transparency Laws

arenaflex complies with pay transparency laws in some locations. Actual salaries will vary and may be above or below the range based on various factors, including but not limited to location, experience, and performance. In addition to base pay, this position may be eligible for a bonus or incentive. arenaflex provides a variety of benefits to employees, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. Apply for this job