Experienced eCommerce Customer Service Representative – Driving Customer Satisfaction and Sales Growth at arenaflex

At arenaflex, we're passionate about delivering exceptional customer experiences and helping our customers create beautiful homes. As a leading provider of flooring solutions, we've been serving the Columbus community since 1967. As we continue to grow and expand our eCommerce presence, we're seeking a highly motivated and customer-focused individual to join our team as an eCommerce Customer Service Representative.

About arenaflex

arenaflex is a family-owned business that values its employees and customers alike. We're committed to providing a supportive and inclusive work environment where our team members can grow and thrive. With a rich history of serving the Columbus area, we're proud of our reputation for exceptional customer service and quality products. As we navigate the ever-changing landscape of eCommerce, we're looking for talented individuals who share our passion for delivering outstanding customer experiences.

Key Responsibilities

As an eCommerce Customer Service Representative at arenaflex, you'll play a critical role in ensuring our customers receive exceptional service and support. Your key responsibilities will include:

• Handling in-person, phone, email, and live-chat inquiries with professionalism and enthusiasm
• Advising customers on flooring options, installation services, and maintenance care to ensure informed purchasing
• Processing online orders, returns, and exchanges in NetSuite; liaising with warehouse and shipping teams for seamless fulfillment
• Managing inquiries and resolving issues on Amazon Seller Central, eBay, and other third-party channels
• Qualifying and pursuing sales leads generated through eCommerce platforms to drive revenue growth
• Scheduling LTL shipments, coordinating drop-ship orders, and filing carrier claims for damaged or lost items

Skills & Qualifications

To succeed in this role, you'll need to possess:

• Exceptional written and verbal communication skills with a strong service orientation
• The ability to juggle multiple priorities in a dynamic eCommerce environment
• Experience with Intercom, NetSuite, and Microsoft Office (especially Excel) is a plus
• Familiarity with Amazon, eBay, or other online marketplaces is a plus
• The ability to lift and move up to 75 lbs when handling samples or coordinating shipments
• A willingness to learn new tools, processes, and take on expanded responsibilities

Benefits & Perks

As an arenaflex team member, you'll enjoy a range of benefits and perks, including:

• 401(k) and 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Opportunities for career growth and professional development
• A supportive and inclusive work environment

Compensation & Location

The hourly rate for this position is $13.00 – $17.50 per hour, depending on experience. The role is based in Columbus, OH, with opportunities for remote work and flexible scheduling.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we'd love to hear from you! Apply now to join our team at arenaflex and take the first step towards a rewarding career in eCommerce customer service. Apply for the job now! Apply for this job Apply for this job