Experienced Part-Time Customer Service Advisor – Remote Opportunity with arenaflex
Join arenaflex's dynamic team as a Part-Time Customer Service Advisor and embark on a rewarding career journey. At arenaflex, we're passionate about delivering exceptional services and solutions that create exceptional outcomes for our clients and the millions of people who count on us. As a Part-Time Customer Service Advisor, you'll play a vital role in helping customers resolve their post-purchase needs, from tracking orders to checking order status and more. If you're a problem-solver who excels in handling high-volume calls and providing exceptional service, we want to hear from you!
About arenaflex
arenaflex is a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. Our dedicated associates are the backbone of our organization, and we're committed to creating a culture where individuality is noticed and valued every day. As a Part-Time Customer Service Advisor, you'll be part of a team that's passionate about technology and committed to delivering exceptional results.
What You'll Do
As a Part-Time Customer Service Advisor, you'll be responsible for:
- Handling inbound calls from customers with inquiries about their recent purchases
- Assisting customers with tracking numbers, order statuses, product returns, and other post-purchase needs
- Using your problem-solving skills to find quick solutions and resolve any issues
- Helping de-escalate frustrated customers with empathy and professionalism
- Occasionally assisting with upselling or cross-selling when appropriate and necessary
Who We're Looking For
We're seeking a compassionate and patient individual with excellent communication and soft skills. If you:
- Have strong problem-solving abilities and a knack for de-escalating upset customers
- Thrive in a high-volume, fast-paced environment
- Have experience in customer service or call centers (training will be provided)
- Are a team player who is committed to delivering exceptional results
Why You'll Love Working with Us
* Remote work: Enjoy the flexibility of working from home in your secured workspace
- Bonuses: Performance-based bonus incentives to reward your hard work and success
- Supportive Team Environment: Work with people who have your back
Requirements
To be considered for this role, you must:
- Be at least 18 years old
- Have a High School Diploma or GED
- Be able to successfully pass a criminal background check
- Have at least six months of experience in customer service
- Have high-speed internet access, meeting the following speeds: download 10mbps+, upload 3mbps+, Ping less than 175ms (no Wi-Fi or satellite internet, you must have an ethernet connection)
- Ability to accurately type at least 30 WPM
- Have a secured workspace with a door that is only accessible to you during work hours
- Familiarity with iOS and/or macOS, or comparable technology, is preferred
- Be flexible with at least 40 hours of availability per week (at least 8 of those hours on one weekend day)
- Work at least 16 hours per week, working no more than 29 hours per week
- Reside in one of our US hiring zones
We are NOT currently hiring in the following geographies:
* States: AK, CA, HI, MA, IL, MT, & NY
- Metro Areas: MS-Minneapolis, IL-Chicago, NY-New York City Metro, OR-Portland, MD-Montgomery County, WA-Seattle, CO-Denver
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
Accommodations for Individuals with Disabilities
People with disabilities who need a reasonable accommodation to apply for or compete for employment with arenaflex may request such accommodation(s) by submitting their request through this form that must be downloaded: [insert link]. Complete the form and then email it as an attachment to [insert email]. You may also .
Health and Safety
At arenaflex, we value the health and safety of our associates, their families, and our community. For US applicants, while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex.
Expected Salary
$17.31 per hour
Location
USA
Apply Now
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