Experienced Financial Counselor (Customer Services) – Virtual Event

At arenaflex, we're committed to delivering exceptional patient care and experiences. As a leading healthcare provider, we're seeking an experienced Financial Counselor (Customer Services) to join our team. This role is a fantastic opportunity for a customer-focused professional to make a meaningful impact in the lives of our patients and their families.

About arenaflex

arenaflex is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

Job Summary

The Financial Counselor (Customer Services) position supports the reduction of Accounts Receivables for the Patient Financial Services department. The Representative may also perform a variety of duties including assisting patients directly with their bill or other financial aspects of their care, correspondence response, billing and re-billing, certain denial issues, prompt handling of Accounts Receivable credits and trend monitoring. Under limited supervision, determines liability on patient accounts, and works with patients or their representatives to provide financial assistance or secure payment. Facilitates processing of Medicaid and other financial assistance application and initiates eligibility determination for Health System's charity care fund.

Key Responsibilities

- Take actions that will support maximization of collection of balances due or account resolution from all sources. Meets Quality and Productivity expectations - Facilitate account resolution. Accurately identify, follow-up on, or correct billing errors, lower than expected reimbursement, or denials for correction for submission or resubmission to patients and/or insurance carriers. Accurately perform actions on accounts that will result in the least amount of time and effort to bring an account to resolution based on job specific priority matrix - Timely identify, research, and resolution any issues that may cause delays in payment or account resolution. Identify and recommend opportunities to improve collections and follow-up activities - Work collaboratively across teams, with peers, and revenue cycle departments

Essential Functions

- Take actions that will support maximization of collection of balances due or account resolution from all sources. Meets Quality and Productivity expectations - Facilitate account resolution. Accurately identify, follow-up on, or correct billing errors, lower than expected reimbursement, or denials for correction for submission or resubmission to patients and/or insurance carriers. Accurately perform actions on accounts that will result in the least amount of time and effort to bring an account to resolution based on job specific priority matrix - Timely identify, research, and resolution any issues that may cause delays in payment or account resolution. Identify and recommend opportunities to improve collections and follow-up activities - Work collaboratively across teams, with peers, and revenue cycle departments

Job Requirements

- HS diploma - Bilingual- Spanish and English preferred (Please indicate on application/resume) - 1-2 years’ experience in healthcare insurance billing or account follow-up - Strong knowledge of Patient Accounting systems - Strong customer service skills - Must be able to work in a team environment that requires quick turnaround and quality output

Preferred Qualifications

- Prior experience with Medicaid and Charity Care

Scheduling Requirements

- Full-time - Rotating Schedule: Monday-Friday 9:00am-5:00pm or 8am-4pm; Tuesday- Saturday 10:30am-6:30pm (Schedule changes based on business needs) - Rotating holidays required

Work Environment and Culture

At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our team members are passionate about delivering exceptional patient care and experiences, and we're looking for like-minded professionals to join our team. As a Financial Counselor (Customer Services), you'll have the opportunity to work collaboratively with our revenue cycle teams, patients, and families to resolve financial issues and provide exceptional customer service.

Compensation, Perks, and Benefits

arenaflex offers a comprehensive Total Rewards package that includes: - Paid Time Off (PTO) - Medical and Prescription Drug Insurance - Dental and Vision Insurance - Retirement Plans - Short & Long Term Disability - Life & Accidental Death Insurance - Tuition Reimbursement - Health Care/Dependent Care Flexible Spending Accounts - Wellness Programs - Voluntary Benefits (e.g., Pet Insurance) - Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to investing in our team members' growth and development. As a Financial Counselor (Customer Services), you'll have access to: - Ongoing training and education programs to enhance your skills and knowledge - Opportunities for career advancement and professional growth - A supportive and collaborative work environment that encourages learning and innovation

How to Apply

If you're a customer-focused professional with a passion for delivering exceptional patient care and experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Join the arenaflex Team

At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our team members are passionate about delivering exceptional patient care and experiences, and we're looking for like-minded professionals to join our team. As a Financial Counselor (Customer Services), you'll have the opportunity to make a meaningful impact in the lives of our patients and their families. Join us today and become a part of our team! Apply for this job