Experienced Part-Time Customer Service Advisor – Remote Opportunity with arenaflex
At arenaflex, we pride ourselves on delivering exceptional services and solutions to Fortune 100 companies and over 500 governments, creating outstanding outcomes for our clients and the millions of people who rely on us. As a Part-Time Customer Service Advisor, you'll have the chance to thrive, make a difference, and be part of a culture where individuality is valued every day.
About arenaflex
arenaflex is a leading provider of mission-critical services and solutions, dedicated to creating exceptional outcomes for our clients and the people who count on us. With a team of passionate and skilled professionals, we strive to deliver innovative and effective solutions that meet the evolving needs of our clients. Our commitment to excellence, customer satisfaction, and employee well-being sets us apart in the industry.
Job Summary
We're seeking an experienced Part-Time Customer Service Advisor to join our remote team. As a key member of our customer service team, you'll be responsible for handling high-volume calls, resolving customer issues, and providing exceptional service to our clients. If you're a problem-solver with excellent communication skills, a passion for helping others, and a knack for de-escalating frustrated customers, we want to hear from you!
Responsibilities
As a Part-Time Customer Service Advisor, you'll be responsible for:
- Handling inbound calls from customers with inquiries about their recent purchases
- Assisting customers with tracking numbers, order statuses, product returns, and other post-purchase needs
- Using your problem-solving skills to find quick solutions and resolve any issues
- Helping de-escalate frustrated customers with empathy and professionalism
- Occasionally assisting with upselling or cross-selling when appropriate and necessary
Requirements
To be successful in this role, you'll need:
- 18 years or older
- High School Diploma or GED
- Ability to successfully pass a criminal background check
- At least six months of experience in customer service
- High-speed internet access, meeting the following speeds: download 10mbps+, upload 3mbps+, Ping less than 175ms (no Wi-Fi or satellite internet, you must have an ethernet connection)
- Ability to accurately type at least 30 WPM
- A secured workspace with a door that is only accessible to you during work hours
- Familiarity with iOS and/or macOS, or comparable technology, is preferred
- Training will be 19 days of full-time hours, working Monday through Friday 10am – 6:30pm CST starting the week of July 13th
- Be flexible with at least 40 hours of availability per week (at least 8 of those hours on one weekend day)
- Work at least 16 hours per week, working no more than 29 hours per week
- Reside in one of our US hiring zones
Preferred Qualifications
* Experience in customer service or call centers is a plus, but not required – training will be provided!
- Strong problem-solving abilities and a knack for de-escalating upset customers
- Compassionate and patient individual with excellent communication and soft skills
Why You'll Love Working with arenaflex
* Remote work: Enjoy the flexibility of working from home in your secured workspace
- Bonuses: Performance-based bonus incentives to reward your hard work and success
- Supportive Team Environment: Work with people who have your back
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their skills. As a Part-Time Customer Service Advisor, you'll have access to:
- Ongoing training and development opportunities
- Performance-based bonuses and incentives
- Opportunities for career advancement and professional growth
- A supportive team environment that encourages collaboration and teamwork
Work Environment and Company Culture
arenaflex is a dynamic and inclusive workplace that values diversity, equity, and inclusion. We're committed to creating a work environment that's welcoming, supportive, and empowering for all employees. As a Part-Time Customer Service Advisor, you'll be part of a team that's passionate about delivering exceptional service and making a difference in the lives of our clients and customers.
Compensation, Perks, and Benefits
As a Part-Time Customer Service Advisor, you'll receive:
- Competitive hourly rate of $17.31 per hour
- Performance-based bonuses and incentives
- Opportunities for career advancement and professional growth
- A supportive team environment that encourages collaboration and teamwork
- Ongoing training and development opportunities
How to Apply
If you're a motivated and customer-focused individual with a passion for helping others, we want to hear from you! Apply now to join our remote team as a Part-Time Customer Service Advisor. Don't miss this opportunity to thrive, make a difference, and be part of a culture where individuality is valued every day.
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
Accommodations for Individuals with Disabilities
arenaflex is committed to providing reasonable accommodations for individuals with disabilities. If you need an accommodation to apply for or compete for employment with arenaflex, please submit your request through this form and email it as an attachment to . You may also .
Health and Safety
arenaflex values the health and safety of our associates, their families, and our community. For US applicants, while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex. Apply for this job