Experienced Property and Casualty Customer Service Representative – Remote Opportunity in Pennsylvania at arenaflex

Are you a customer service professional with a passion for delivering exceptional support to individuals in need of insurance solutions? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join arenaflex as an Experienced Property and Casualty Customer Service Representative. As a key member of our team, you will play a vital role in providing outstanding support to our clients' members, helping them navigate their insurance needs with ease and confidence.

About arenaflex

arenaflex is a leading provider of customer service solutions, dedicated to helping individuals pursue their total vocation and create a fulfilling career. Our mission is to be the partner of choice for all our clients, and we achieve this by fostering a culture of excellence, innovation, and teamwork. With a strong commitment to career development and employee well-being, we offer a unique opportunity for growth and success.

Our Mission

At arenaflex, we believe that everyone deserves the chance to pursue their dreams and create a better life for themselves and their loved ones. That's why we're dedicated to providing a supportive and inclusive work environment that encourages our team members to grow and thrive. Our mission is to:

• Help as many individuals as possible pursue their total vocation
• Create and expand career development opportunities
• Be the partner of choice for all our clients

Benefits and Perks

As an Experienced Property and Casualty Customer Service Representative at arenaflex, you can expect a comprehensive benefits package that includes:

• FREE access to personal and professional support through our Qualfon Care Coaches' program
• Medical, dental benefits, vision, and life & accident insurance for full-time employees
• Competitive wages
• Paid time off
• Opportunities for career growth and advancement
• A fun and supportive work environment that encourages teamwork and collaboration

Responsibilities

As a key member of our team, you will be responsible for:

• Fielding inbound communication (phone, email, chat, social media, etc.) from our clients' members regarding their insurance needs
• Utilizing knowledge of personal lines insurance to help members with quotes, new business, rating, policy, billing, payment, underwriting, contract, and coverage provisions, and premium changes
• Beginning by thoroughly understanding the customer's need, which may involve asking clarifying questions to gather more information
• Utilizing resources to conduct research and present the customer with a resolution
• Understanding members' life events that may offer sales cues
• Corresponding with customers, clients, insurance carriers, and internal sources to provide coverage information and policy recommendations
• Responsible for execution of various client service transactions, including policy endorsements, certificates, binders, cancellations, or other tasks
• Adhering to performance metrics and quality standards
• Being an expert in recommending excellent solutions

Qualifications

To be successful in this role, you will need:

• An active Resident Property and Casualty or Personal Lines License
• Minimum 1 year of customer service experience required
• 1 year of call center experience is required
• High School diploma or GED required
• Strong written and verbal communication skills
• Professional, articulate voice and listening skills
• Ability to maintain member privacy
• Internet & research skills: ability to research and quickly become an expert in a variety of subjects
• Computer savvy and able to resolve minor technical issues with minimal assistance
• Typing 25 words per minute with 90% accuracy
• Ability to critically think through situations and solutions
• Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude
• Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance
• At ease with multi-tasking in several computer applications at once while holding a conversation with a customer

Equal Opportunity Statement

arenaflex is an equal opportunity employer. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status, and any other characteristic protected under applicable federal, state, or local law.

How to Apply

If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. Please visit our website at arenaflex.com to submit your application. We look forward to hearing from you!

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