Experienced Customer Service Representative/ Call-Taker – Non-Emergency Medical Transportation
At arenaflex, we're proud to be a family-owned, non-emergency medical transportation company serving the Tampa Bay community for over 50 years. Our mission is to improve the lives of those we serve, and we're growing! We're seeking a reliable and compassionate Customer Service Representative who thrives in a fast-paced environment.
About arenaflex
arenaflex is a family-owned, non-emergency medical transportation company that has been serving the Tampa Bay community for over 50 years. We're proud to be a part of the community and to be making a difference in the lives of our clients. Our team is dedicated to providing exceptional service and ensuring that our clients receive the care and attention they need.
What We're Looking For
We're seeking a Customer Service Representative who is:
* A team player with excellent communication skills
* Detail-oriented and quick to adapt
* Able to work well under pressure and maintain a positive attitude
* Comfortable using a headset and sitting for long periods
* Able to pass a Level II background check
Responsibilities
As a Customer Service Representative at arenaflex, you will be responsible for:
* Answering inbound calls, emails, and text messages from clients and their families
* Scheduling, confirming, and updating transportation appointments
* Collecting and entering accurate data into our systems
* Handling complaints professionally and resolving issues in a timely manner
* Making outbound calls for appointment coordination
* Following all department procedures and quality standards
* Staying up to date on policies and protocols
* Supporting team efforts to ensure exceptional client experiences
What You Need
To be successful in this role, you will need:
* A high school diploma or equivalent
* Fast, accurate typing (40+ WPM)
* Excellent communication skills
* Eligibility to work in the U.S.
* Comfortable using a headset and sitting for long periods
* Ability to pass a Level II background check
Our Benefits
As a valued member of our team, you will enjoy:
* Competitive pay: $16.00 per hour
* 4% matched 401(k) after one year
* Up to 75% of medical insurance paid by the company
* 5 days paid time off after one year and 6 paid holidays after 90 days
Why Choose arenaflex?
* Family-owned and operated – our values guide every interaction
* A commitment to diversity, equity, and inclusion in all we do
* Join a supportive team where your passion for helping others is celebrated and nurtured
Work Environment and Culture
Our office is a fast-paced and dynamic environment where teamwork and collaboration are essential. We're a family-owned business, and our values guide every interaction. We're committed to diversity, equity, and inclusion, and we strive to create a workplace where everyone feels valued and respected.
Career Growth Opportunities and Learning Benefits
At arenaflex, we believe in investing in our employees and providing opportunities for growth and development. We offer training and development programs to help you advance in your career and achieve your goals. We also offer a competitive salary and benefits package to ensure that you're rewarded for your hard work and dedication.
How to Apply
If you're a motivated and compassionate individual who is passionate about helping others, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online application portal. We can't wait to hear from you!
Contact Information
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to hear from you and look forward to connecting with you soon.