Experienced Full Stack Customer Service Representative – Medicaid Member Support
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? Look no further! arenaflex is seeking an experienced Full Stack Customer Service Representative to join our team in Des Moines, Iowa. As a key member of our customer service team, you will be the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates. If you're a people person with excellent communication skills, a strong work ethic, and a passion for problem-solving, we want to hear from you!
About arenaflex
arenaflex is a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. We're a company that values individuality, creativity, and innovation, and we're committed to delivering exceptional outcomes for our clients and the millions of people who count on us. Our team is passionate about making a difference, and we're looking for like-minded individuals to join us on this journey.
The Role
As a Full Stack Customer Service Representative, you will be responsible for providing one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles. You will accurately document enrollment requests and status changes, enter application and enrollment information into a web-based computer system, and maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies. You will also provide clear, complete, accurate, and objective information based on a full understanding of program requirements.
Key Responsibilities:
* Act as initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates
- Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
- Accurately document enrollment requests and status changes
- Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
- Maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies
- Provide clear, complete, accurate, and objective information based on a full understanding of program requirements
Requirements:
* Basic understanding of a call center environment in a customer service role and quality monitoring processes
- Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
- Ability to problem solve through analysis and ongoing feedback
- Achieve results through knowledge, empathy, and commitment
- Ability to work with people of diverse backgrounds
- High School diploma or GED
- Background required
- Must reside within 1 hour driving distance from Des Moines, IA
Preferred Qualifications:
* Ability to problem solve through analysis and ongoing feedback
- Achieve results through knowledge, empathy, and commitment
- Ability to work with people of diverse backgrounds
- Ability to adhere to a break and lunch schedule
- Excellent typing and grammar skills
- Ability to navigate a computer
- Ability to understand and utilize policy
- Excellent customer service skills
- Excellent phone etiquette skills
- Reliable internet access
What We Offer:
* $18.00 per hour pay rate (bi-weekly pay)
- Paid Training with Equipment provided
- Full-time schedule (40 hrs. a week)
- Career Growth Opportunities
- PerkSpot- Employee discount program
- Full Benefit Options
Work Environment and Culture:
* arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
- People with disabilities who need a reasonable accommodation to apply for or compete for employment with arenaflex may request such accommodation(s) by submitting their request through this form that must be downloaded: [insert link].
- At arenaflex, we value the health and safety of our associates, their families, and our community. For US applicants, while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible.
How to Apply:
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we want to hear from you! Apply now by clicking on the link below: Apply for the job now! Apply for this job Apply for this job