Experienced Part Time Customer Support Representative (Remote - US Based) – Community Engagement and Software Solutions

At arenaflex, we're passionate about empowering communities and organizations to thrive through our innovative software solutions. As a Part Time Customer Support Representative, you'll play a vital role in delivering exceptional service to our customers, helping them get the most out of our products and achieve their goals. If you're a customer-focused, tech-savvy individual with a passion for community engagement, we'd love to hear from you!

About arenaflex

arenaflex is a family of SaaS solutions that focuses on organizational management, administration, and payment processing. Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. We're united in our desire to help our clients better serve and empower their communities.

Job Summary

We're seeking an experienced customer support specialist to join our team and provide top-notch service for our customers. As a Part Time Customer Support Representative, you'll be supporting our Studios vertical, assisting our customers with software that enables studios to offer online registration, tuition calculation, and payment options for parents of their dance students. Our software boasts a host of integrated tools enabling studios to optimize their operations.

Responsibilities

As a Part Time Customer Support Representative, you'll be responsible for:

• Providing exceptional customer service, troubleshooting software issues, and delivering solutions that meet our customers' business needs
• Answering both process (how-do-I?) and business (how-should-I?) inquiries and requests
• Responding to client questions and issues, including bugs, feature requests, and business processes through phone, chat, and email
• Working directly with clients, as well as Development and Quality Assurance teams to identify, triage, and resolve system issues
• Documenting frequently asked questions and preparing knowledge-based content
• Documenting requirements and user stories for production issues and feature requests

Requirements

To succeed in this role, you'll need:

• Strong customer service and analytical skills
• Comfortable helping customers via phone support
• Ability to diagnose and explain complex solutions to technical and non-technical audiences
• Ability to quickly learn computer software and operating procedures
• Proficient in Microsoft Office Suite or related software
• Flexible work schedule; must be able to work on weekends
• Excellent communication (written and verbal) and time management skills
• Proven track record of outstanding performance and achieving goals
• Success-driven, works well in a team, and enjoys a dynamic and changing environment
• Knowledge and passion for the dance industry (previous experience with SaaS or payments industry preferred, but not mandatory)

What We Offer

At arenaflex, we're committed to providing a comprehensive benefits package that supports your well-being and career growth. As a Part Time Customer Support Representative, you'll enjoy:

• Medical, dental, and vision insurance options
• 100% Employer-paid short/long-term disability
• Basic Life
• 401K option with 100% company match
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company-paid holidays
• 6 weeks paid parental leave
• A culture that values work/life balance and celebrates successes

Inclusion and Diversity

arenaflex is an Equal Employment Opportunity Employer. We're committed to creating an inclusive and diverse workplace where diverse backgrounds, experiences, and viewpoints are valued. We do not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state, or federal laws.

Salary Range

The base range for this position is $20 per hour. Actual salaries will vary and may be above or below the range based on factors including, but not limited to, location, experience, and performance.

How to Apply

If you're a motivated and customer-focused individual with a passion for community engagement, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the "Apply for the job now!" link below. Apply for this job We can't wait to hear from you! Apply for this job