Experienced Intake Customer Service Representative – Home Health Care Coordination

At arenaflex, we're dedicated to providing exceptional home health care services to our patients, and we're seeking a highly skilled and compassionate Intake Customer Service Representative to join our team. As a key member of our intake team, you'll play a vital role in ensuring that our patients receive the highest level of care and service. If you're passionate about delivering exceptional customer service and have a strong background in medical office settings, we invite you to apply for this exciting opportunity.

About arenaflex

arenaflex is a locally owned and operated home health agency that's committed to providing high-quality care to our patients. We're proud of our reputation for excellence and our dedication to our patients and their families. Our team is passionate about delivering exceptional service, and we're looking for like-minded individuals to join our team.

Job Summary

As an Intake Customer Service Representative, you'll be responsible for answering phone calls from potential home health patients and referral sources, evaluating patient suitability for home health care, and coordinating new patient onboarding with our marketing team. You'll also be responsible for inputting new patient data into our computer system and assisting our RNs with tracking and data reporting. If you're a highly organized and detail-oriented individual with excellent communication skills, we encourage you to apply for this role.

Key Responsibilities

* Answer phone calls from potential home health patients and referral sources, such as hospital case managers and physician's offices

• Describe arenaflex's home health service options to patients and referral sources
• Evaluate and determine whether the patient is suitable for home health care over the phone
• Verify that the patient's payer source is in the network with arenaflex
• Send and receive faxes with vital supporting documentation, signed orders, etc.
• Follow up with physicians, clinics, long-term care facilities, hospitals, etc.
• Coordinate new patient onboarding with our marketing team to ensure satisfactory customer service to the referral sources and our patients
• Input new patient data into our computer system and assist our RNs with tracking and data reporting
• Perform other duties as assigned

Benefits

As an arenaflex team member, you'll enjoy a comprehensive benefits package, including:

• Comprehensive Medical Insurance
• Dental Insurance
• Vision Insurance
• Employer-Paid Life Insurance Policy
• Free Short-Term and Long-Term Disability Policies
• Lucrative company-sponsored retirement plan with some of the best matching rates in the Arkansas home care industry
• Generous accrued Paid Time Off (PTO)
• 6 Paid Holidays
• Employee Referral Bonus, Cell Phone Discounts on specific carriers, and more.

Requirements

We're looking for a highly professional candidate with the following qualifications:

• Three to five professional references that can attest to your skills and experience in a medical office setting
• Recent experience working in a clinic or other professional medical office setting is required, with a minimum of one year of experience
• A solid history of excellent customer service in an office setting
• Excellent computer skills and a working knowledge of office machinery (computers, multi-line phones, fax machines, email, etc.) are essential
• Knowledge of medical terminology is a must-have skill
• Experience with patient intake and processing new patient referrals is preferred
• Experience in a Home Health office is a plus but not required
• As a healthcare provider in compliance with CMS guidelines & conditions of participation, we require a COVID-19 vaccine as a condition of employment (absent reasonable accommodations)

Work Environment and Culture

arenaflex is a supportive and professional work environment that values teamwork, innovation, and customer satisfaction. We're committed to providing our team members with the tools and resources they need to succeed, and we're passionate about delivering exceptional service to our patients and their families.

Compensation and Perks

We offer a competitive salary range of $16 - 19 per hour, depending on experience. We also offer a range of perks and benefits, including comprehensive medical insurance, dental insurance, vision insurance, and more.

How to Apply

If you're a highly professional candidate with a passion for delivering exceptional customer service, we invite you to apply for this exciting opportunity. Please submit your application online today, and we'll be in touch to discuss your qualifications further.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and respectful of all individuals, and we're proud to be a drug-free employer.

Apply Now

Don't miss this opportunity to join our team and make a difference in the lives of our patients and their families. Apply online today, and let's work together to deliver exceptional home health care services! Apply for this job