Experienced Bilingual Customer Service Specialist (Spanish) – Retail and Wholesale Customer Support

At arenaflex, we're dedicated to inspiring and improving the world by coloring and protecting what matters. Our paints, coatings, and innovative solutions make the places and spaces in our world brighter and stronger. As a Bilingual Customer Service Specialist (Spanish), you'll play a vital role in delivering exceptional customer experiences, building trust relationships with wholesale and retail customers, and driving sales growth.

About arenaflex

arenaflex is a leading provider of paints, coatings, and innovative solutions. Our purpose is to inspire and improve the world by coloring and protecting what matters. With a rich history and a commitment to innovation, we've become a trusted partner for customers across various industries. Our team is passionate about delivering exceptional customer experiences, and we're looking for talented individuals like you to join our mission.

Job Summary

As a Bilingual Customer Service Specialist (Spanish), you'll work closely with wholesale and retail customers to determine their needs, answer their questions about arenaflex products, and recommend the right solutions. You'll be responsible for achieving excellent customer service, while consistently meeting the store's sales goals. This is a part-time role, and you'll work at Store #7457, located at 175 Plum Creek Pkwy, Castle Rock, CO 80104.

Key Responsibilities

* Provide exceptional customer service to wholesale and retail customers, ensuring high levels of satisfaction and loyalty

• Assist customers in person and over the phone by determining their needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers, understanding their business needs and preferences
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Minimum Requirements

* Must be at least eighteen (18) years of age

• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must be able to read, write, comprehend, and communicate in English
• Must be able to read, write, comprehend, and communicate in Spanish
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
• If internal to arenaflex, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal
• If internal to arenaflex, you must have completed all HR Cloud eLearning courses required for your current position

Preferred Qualifications

* Have a valid, unrestricted Driver's License

• Have at least a High School diploma or GED
• Have at least one (1) year experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment

Benefits and Compensation

As an arenaflex employee, you'll enjoy a wide range of benefits and compensation packages, including:

• Health benefits, such as prescription savings and virtual physician visits
• Retirement and saving benefits
• A generous time away from work package, including vacation, holidays, and military leave
• Opportunities for career growth and professional development
• A dynamic and inclusive work environment
• Competitive compensation and benefits packages

How to Apply

If you're passionate about delivering exceptional customer experiences and building trust relationships with wholesale and retail customers, we encourage you to apply for this exciting opportunity. Please submit your application through our online portal, and we'll review your qualifications and experience.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer. We welcome applications from diverse candidates and are committed to creating an inclusive and respectful work environment. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract.

Note

arenaflex recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process. Apply for this job