Experienced Customer Service Representative – Fort Worth, TX
Join arenaflex, a leading distributor of shipping, industrial, and packaging materials, as a Customer Service Representative in our Fort Worth, TX branch. As a key member of our team, you will play a vital role in delivering exceptional customer experiences, driving growth, and contributing to the company's continued success.
About arenaflex
arenaflex is a family-owned company with over 9,000 employees across 13 locations in North America. As a leading distributor of shipping, industrial, and packaging materials, we pride ourselves on providing top-notch products and services to our customers. Our commitment to excellence, innovation, and customer satisfaction has earned us a reputation as a trusted partner in the industry.
Job Summary
As a Customer Service Representative, you will be responsible for processing customer orders and inquiries in a collaborative call center environment. You will communicate with customers over phone, email, and chat, helping them navigate our website and online ordering system. You will also become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently.
Key Responsibilities
* Process customer orders and inquiries in a collaborative call center environment using world-class technology
- Communicate with customers over phone, email, and chat
- Help customers navigate arenaflex's website and online ordering system
- Become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently
- Collaborate with colleagues to resolve customer issues and provide exceptional service
Minimum Requirements
* High school diploma or equivalent; Bachelor's degree preferred
- Prior customer service experience is a plus, but we will train you to provide legendary service for our customers
- Strong communication and problem-solving skills
- Ability to work in a fast-paced call center environment
- Basic computer skills and familiarity with software applications
Benefits
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one
- Multiple bonus programs
- Paid holidays and generous paid time off
- Tuition Assistance Program that covers professional continuing education
- Employee Perks:
+ Best-in-class, clean, modern facilities + First-class fitness center and beautifully maintained walking paths
Work Environment and Company Culture
* Our Fort Worth branch is located at 2600 Rental Car Drive, DFW Airport, TX 75261
- We offer a dynamic and supportive work environment, with opportunities for growth and development
- arenaflex is an EEO/AA Employer/Vet/Disabled and a drug-free workplace
Compensation and Perks
* Pay from $24 to $28 per hour with significant growth and earning potential
- Includes $2 Shift Differential
- Opportunities for bonuses and career advancement
How to Apply
If you are a motivated and customer-focused individual looking for a challenging and rewarding career opportunity, apply now to join our team as a Customer Service Representative in Fort Worth, TX. Don't miss this chance to be part of a leading company in the industry and contribute to our continued success. Apply for the job now! Apply for this job Apply for this job