Experienced Pharmacy Customer Service Associate – Delivering Exceptional Patient Care in Culpeper, VA at arenaflex

At arenaflex, we are dedicated to providing exceptional patient care and delivering a distinctive and delightful customer experience. As a Pharmacy Customer Service Associate, you will play a vital role in achieving this goal by providing courteous, fair, friendly, and efficient service to our customers. If you are passionate about delivering exceptional patient care and have a strong commitment to customer service, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading healthcare company that is committed to providing high-quality products and services to our customers. We have a strong presence in the community, with a network of pharmacies and healthcare services that cater to the needs of our patients. Our team of dedicated professionals is passionate about delivering exceptional patient care and making a positive impact on the lives of our customers.

Job Summary

As a Pharmacy Customer Service Associate, you will be responsible for providing exceptional patient care and delivering a distinctive and delightful customer experience. You will work closely with our pharmacists and other healthcare professionals to ensure that our patients receive the highest level of care. Your primary responsibilities will include:

• Registering sales on assigned cash register and providing customers with courteous, fair, friendly, and efficient checkout service
• Assisting the pharmacist, under direct supervision, in the practice of pharmacy, including using pharmacy systems to obtain patient and drug information and process prescriptions
• Engaging customers and patients by greeting them and offering assistance with products and services
• Resolving customer issues and answering questions to ensure a positive customer experience
• Modeling and sharing customer service best practices with all team members to deliver a distinctive and delightful customer experience
• Recommending items for sale to customers and recommending trade-up and/or companion items
• Registering customer purchases on assigned cash register, collecting cash and distributing change as requested; processing voids, returns, rain checks, refunds, and exchanges as needed
• Keeping counters and shelves clean and well merchandised, taking inventory, and maintaining records
• Checking in and pricing merchandise as required or as directed by store manager or communicated by the shift leader
• Performing duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions
• Reporting, immediately, prescription errors to pharmacist on duty and adhering to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program
• Handling telephone calls that do not require personal attention of the pharmacist, including those to physicians
• Processing (correcting and resubmitting) manual claims for third-party program prescription services in a timely and efficient manner, and performing other clerical duties as assigned by the Pharmacy Manager
• Assisting and supporting Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals
• Maintaining knowledge of Company asset protection techniques and filing claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors, or damaged goods involving Rx drugs
• Ensuring compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)
• Constructing and maintaining displays, including promotional, seasonal, super structures, and sale merchandise
• Assisting with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves)
• Providing customer service in the photo area, including digital passport photo service, poster print, and creative machine, suggestive sell of promotional photo products
• Assisting with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance
• Complying with all company policies and procedures; maintaining respectful relationships with coworkers

Essential Qualifications

* Must be fluent in reading, writing, and speaking English (except in Puerto Rico)

• Requires willingness to work flexible schedule, including evenings and weekend hours
• High school diploma or equivalent required
• PTCB certification through the designated PTCB training program and/or state required certification/registration
• Ability to lift up to 25 pounds and stand for long periods of time
• Ability to work in a fast-paced environment and multitask effectively
• Strong communication and interpersonal skills
• Ability to work effectively in a team environment

Preferred Qualifications

* Six months of experience in a retail environment

• Prior work experience with arenaflex
• Good math skills to fill prescriptions accurately, including counting, measuring, and weighing medications
• Good computer skills
• Knowledge of store inventory control
• PTCB certification

Skills and Competencies

* Strong customer service skills

• Ability to work effectively in a team environment
• Strong communication and interpersonal skills
• Ability to multitask effectively
• Strong problem-solving skills
• Ability to work in a fast-paced environment
• Strong attention to detail
• Ability to maintain confidentiality and handle sensitive information

Career Growth Opportunities and Learning Benefits

* arenaflex offers a comprehensive training program to help you develop your skills and advance your career

• Opportunities for career growth and advancement within the company
• Competitive salary and benefits package
• Opportunities for professional development and continuing education
• Collaborative and supportive work environment

Work Environment and Company Culture

* arenaflex is committed to providing a safe and healthy work environment for all employees

• Our company culture is built on the values of respect, integrity, and teamwork
• We are committed to delivering exceptional patient care and making a positive impact on the lives of our customers
• Our team of dedicated professionals is passionate about delivering exceptional patient care and making a positive impact on the lives of our customers

Compensation, Perks, and Benefits

* Competitive salary and benefits package

• Opportunities for professional development and continuing education
• Collaborative and supportive work environment
• Opportunities for career growth and advancement within the company
• Comprehensive training program to help you develop your skills and advance your career
• Paid time off and holidays
• Health, dental, and vision insurance
• 401(k) retirement plan
• Employee discounts and perks

Conclusion

If you are passionate about delivering exceptional patient care and have a strong commitment to customer service, we encourage you to apply for this exciting opportunity. As a Pharmacy Customer Service Associate at arenaflex, you will have the opportunity to make a positive impact on the lives of our customers and advance your career in a dynamic and supportive work environment. Apply now to join our team and start your journey to a rewarding and challenging career in healthcare.

Apply for the Job Now!

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