Experienced Customer Service Manager – Retail Store Operations and Leadership

As a seasoned Customer Service Manager at arenaflex, you will play a pivotal role in creating an exceptional shopping experience for our customers in Jacksonville, FL. We are seeking a highly motivated and results-driven leader who can empower our teams to deliver outstanding customer service, drive sales growth, and maintain a safe and inclusive work environment.

About arenaflex

arenaflex is a leading retail company that is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. We empower everyone to be their full, authentic selves and strive to create a workplace where everyone feels valued, respected, and supported. Our company values diversity, equity, and inclusion, and we are dedicated to creating a workplace that reflects the communities we serve.

Job Summary

As a Customer Service Manager at arenaflex, you will be responsible for leading and empowering teams to deliver a great shopping experience for our customers. You will be the face of our company, ensuring that our customers receive exceptional service, and our teams are motivated and engaged. You will also be responsible for managing the fiscal budget, in-stock, inventory, shrink, expenses, and cash control, while maintaining a high level of integrity, urgency, and responsibility within the best interests of the organization.

Key Responsibilities

* Lead and empower teams to deliver a great shopping experience for our customers

• Create a shopping and working environment that exemplifies the company's commitment to service, quality, and neighborhood partnerships
• Manage the fiscal budget, in-stock, inventory, shrink, expenses, and cash control
• Analyze P&L for business opportunities and determine areas for improvement
• Communicate findings and plans of action with store manager
• Participate actively as a coordinated, motivated management team
• Train and coach team on all KPIs, customer service, product knowledge, suggestive selling, safety, and sanitation
• Ensure all policies, programs, and directives are communicated and executed in a positive and timely manner
• Ensure store's operations are consistent with all aspects of federal, state, and the company's health, safety, and sanitation codes
• Responsible and accountable for the hiring and training execution in the store
• Ensure that recruiting, interviewing, and hiring the best-qualified applicants through pro-active and consistent recruitment techniques, within company-established compensation guidelines
• Responsible and accountable for ensuring new associates receive a proper on-boarding and completes new hire training as outlined by training best practices by following up with leaders and new hires
• Exercises ability to coach, hold associates accountable, separate associates when necessary, or effectively recommend the same
• Ensures adherence to all state and federal employment laws and company policies and procedures
• Adheres to all regulatory compliance requirements pertaining to food safety, United States Department of Agriculture (USDA) & Country of Origin Labeling (COOL), and Department of Agriculture (DOA)
• Executes all product recalls and withdrawals in a timely manner while ensuring all items are secured and removed from customer access
• Cultivates a culture of safety within the store
• Ensures self and all associates are working safely and have received necessary safety training
• Ensures Hazardous Assessments are posted for associate reference and that Personal Protective Equipment is available and utilized by all associates executing tasks within the department, as required
• Ensures equipment is in good repair; reports and assists with remediation (ex. lock out/tag out of equipment) of safety hazards within the department

Essential Qualifications

* High School Diploma or Equivalent

• 3-6 years of supervisory experience in retail or a related field
• Strong customer service skills
• Exceptional interpersonal, motivational, and communication skills
• Possession of Food Safety Certification or the ability to obtain same within 180 days of placement
• High standard of integrity and reliability
• Authorization to work in the United States or the ability to obtain the same
• Successful completion of pre-employment drug testing and background check
• Proficient with computer applications used in effectively operating the department

Preferred Qualifications

* Bachelor's Degree in Business or a related field

• Language proficiency in English and Spanish
• Previous experience in retail management, customer service, or a related field

Work Environment and Culture

* arenaflex is committed to creating a workplace that is inclusive, diverse, and respectful

• We strive to create a workplace where everyone feels valued, respected, and supported
• Our company values diversity, equity, and inclusion, and we are dedicated to creating a workplace that reflects the communities we serve
• We offer a competitive salary, benefits package, and opportunities for career growth and development

Compensation and Benefits

* Competitive salary

• Benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan
• Paid time off and holidays
• Opportunities for career growth and development

How to Apply

If you are a motivated and results-driven leader who is passionate about creating an exceptional shopping experience for our customers, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you are the ideal candidate for this role. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, diverse, and respectful. Apply for this job