Experienced Customer Service Representative – Lakeland, MN at arenaflex
Join arenaflex, a family-owned company and North America's leading distributor of shipping, industrial, and packaging materials, as we continue to grow and create new career opportunities for our team members. We're seeking an experienced Customer Service Representative to join our Lakeland, MN branch, where you'll play a vital role in delivering exceptional customer experiences and helping us maintain our position as a leader in the industry.
About arenaflex
arenaflex is a dynamic and innovative company with over 9,000 employees across 13 locations. We're committed to providing our customers with the best possible service, and we're looking for talented individuals like you to help us achieve this goal. Our company culture is built on a foundation of teamwork, integrity, and a passion for excellence. We're proud to be a drug-free workplace and an equal opportunity employer.
Job Responsibilities
As a Customer Service Representative at arenaflex, you'll be responsible for:
- Processing customer orders and inquiries in a collaborative call center using world-class technology
- Communicating with customers over phone, email, and chat to provide exceptional service and resolve issues quickly
- Helping customers navigate arenaflex's website and online ordering system to ensure a seamless shopping experience
- Becoming a product and solutions expert by learning about our extensive range of shipping, industrial, and packaging materials
- Answering product, pricing, and shipping questions quickly and confidently to provide legendary service to our customers
Minimum Requirements
To be successful in this role, you'll need:
- A high school diploma or equivalent; a bachelor's degree is preferred
- Prior customer service experience is a plus, but we'll train you to provide exceptional service to our customers
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced call center environment
- Strong product knowledge and a willingness to learn
Benefits
As an arenaflex team member, you'll enjoy a comprehensive benefits package that includes:
- Complete health insurance coverage and a 401(k) plan with a 6% employer match that starts on day one
- Multiple bonus programs to recognize your hard work and dedication
- Paid holidays and generous paid time off to help you recharge and relax
- Tuition Assistance Program that covers professional continuing education to help you grow and develop your skills
Employee Perks
We're proud to offer a range of employee perks that make working at arenaflex a pleasure. These include:
- Best-in-class, clean, modern facilities that provide a comfortable and productive work environment
- A first-class fitness center and beautifully maintained walking trails to help you stay active and healthy
- Opportunities to learn and grow with our company, including training and development programs to help you advance your career
Location and Work Environment
Our Lakeland, MN branch is located at 3325 Heiser St. Hudson, WI 54016. We offer various on-site shifts to accommodate your schedule and preferences. Our modern facilities are designed to provide a comfortable and productive work environment, with state-of-the-art technology and equipment to support your success.
Compensation and Growth Opportunities
We offer competitive compensation and growth opportunities to our team members. As a Customer Service Representative, you can expect to earn between $22 and $27 per hour, with significant growth and earning potential as you develop your skills and experience.
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our job openings. We look forward to hearing from you!
Apply Now
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