Experienced Lead Customer Service Representative – Retail Store Operations and Team Leadership

At arenaflex, we're passionate about delivering exceptional customer experiences and fostering a culture of innovation and growth. As a Lead Customer Service Representative, you'll play a vital role in driving sales, improving customer satisfaction, and developing the skills of our team members. If you're a motivated and customer-focused individual with a passion for retail and leadership, we want to hear from you!

About arenaflex

arenaflex is a leading retail company with a rich history of innovation and customer satisfaction. Our commitment to excellence has earned us a reputation as a trusted partner in the communities we serve. With a diverse range of products and services, we strive to meet the evolving needs of our customers and provide a unique shopping experience that sets us apart from the competition.

Your Key Responsibilities

As a Lead Customer Service Representative, you'll be responsible for:

• Greeting customers, running the register, and cashiering with a smile
• Making purchase suggestions and providing personalized recommendations to drive sales
• Working with our food program to offer customers a convenient and enjoyable shopping experience
• Leading shifts on a regular basis to develop entry-level management skills and mentor team members
• Maintaining a clean and organized store environment, both inside and out, to meet our high standards for store appearance
• Providing fast and friendly service to customers, resolving issues promptly and professionally
• Interacting with customers daily, building relationships, and understanding their needs and preferences
• Working collaboratively with a fun and energetic team to accomplish daily tasks and goals
• Providing regular and predictable onsite attendance to ensure seamless store operations

You'll Thrive in This Role If You:

* Are passionate about delivering exceptional customer experiences and building strong relationships

• Have a proven track record of sales and customer service experience, preferably in a retail environment
• Possess excellent communication and interpersonal skills, with the ability to work effectively with customers and team members
• Are a quick learner, able to adapt to new situations and challenges with ease
• Enjoy working in a fast-paced environment, with a sense of humor and a positive attitude
• Are motivated to advance in your career and take on new challenges and responsibilities
• Are willing to learn and grow with our company, embracing our values and culture

Physical Requirements

As a Lead Customer Service Representative, you'll need to be able to:

• Stand and/or walk for up to 8 hours
• Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift
• Occasionally lift and/or carry up to 60 pounds from ground to waist level
• Push/pull with arms up to a force of 20 pounds
• Bend at the waist with some twisting up to one hour a shift
• Grasp, reach, and manipulate objects with hands, requiring eye-hand coordination

What We Offer

As a valued member of our team, you'll enjoy:

• Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability
• Flexible Schedules
• Weekly Pay
• Large, Stable Employer
• Fast Career Opportunities
• Work With Fun, Motivated People
• Task Variety
• Paid Comprehensive Training
• 401K With a Competitive Company Match
• Flexible Spending/Health Savings Accounts
• Tuition Reimbursement

Join Our Team

If you're a motivated and customer-focused individual with a passion for retail and leadership, we want to hear from you! Apply now to become a Lead Customer Service Representative at arenaflex and take the first step towards a rewarding and challenging career.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer. We comply with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform our Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.

E-Verify Program

arenaflex uses the federal E-Verify program to check work eligibility. Click below to review information about our company's use of the E-Verify program. Apply for this job Apply for this job