Experienced Customer Experience Manager - Automotive in USA
Join arenaflex, a global leader in integrated logistics and supply chain management, as we embark on a transformative journey to redefine the boundaries of possibility in the logistics industry. With a rich history spanning over a century, arenaflex has been at the forefront of innovation and transformation, setting new standards for efficiency, sustainability, and excellence. As a seasoned professional with a passion for delivering exceptional customer experiences, we invite you to be part of our dynamic team as an Experienced Customer Experience Manager - Automotive in USA.
About arenaflex
arenaflex is a global organization with over 100,000 employees across 130 countries, working together to shape the future of global trade and logistics. We believe in the power of diversity, collaboration, and continuous learning, and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With a commitment to harnessing cutting-edge technologies and unlocking opportunities on a global scale, we are shaping a brighter, more sustainable future for our customers and the world at large.
The Opportunity
As an Experienced Customer Experience Manager - Automotive in USA, you will play a pivotal role in overseeing the delivery of arenaflex's value proposition across SCM, Ocean, and LCL services. You will lead client-facing teams, serving as the primary point of contact for customers, ensuring prompt query resolution, effective escalation management, and seamless coordination with internal teams. Your expertise and leadership will significantly enhance arenaflex's commitment to delivering exceptional customer experiences.
Key Responsibilities
- Lead, coach, and motivate the team daily, ensuring they perform at their best. - Regularly monitor team performance, addressing any shortcomings promptly. - Ensure timely and efficient handling of customer requests, maintaining high service standards. - Drive ownership and proactivity, continually improving customer and team satisfaction. - Enhance submitted data quality through stringent compliance checks. - Foster a positive team environment and manage internal/external stakeholders. - Build strong customer relationships and propose value-creation projects. - Monitor team capacity proactively and manage hiring processes. - Align team key performance indicators across supportive teams. - Standardize and optimize operations for enhanced efficiency.
We are Looking for
- Minimum of 3 years in managing large Operations/Customer Service teams, and at least 5 years in the Management and Logistics sector. - In-depth understanding of legal/commercial frameworks and documentation related to various transport modes and international trade. - Familiarity with arenaflex policies, processes, and all applicable systems. - Proven ability to work effectively in a flexible, matrix organization, exhibiting strong networking and collaboration skills. - Excellent communication and presentation skills in a multicultural environment. - Demonstrated ability to influence stakeholders and manage relationships at all levels. - Results-driven attitude with a passion for customer service and cost management. - Strong organizational skills, remaining well-organized under pressure. - Proactive approach with exceptional problem-solving capabilities. - Robust people management skills, including talent attraction, retention, and development.
Company Benefits
- Medical - Dental - Vision - 401k + Company Match - Employee Assistance Program - Paid Time Off - Flexible Work Schedules (when possible) - And more!
Pay Range
$90,000-$100,000* *The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.
Notice to Applicants
You must be authorized to work for any employer in the U.S. arenaflex is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. arenaflex is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .
Apply Now
Join our dynamic team at arenaflex and embark on a transformative journey to redefine the boundaries of possibility in the logistics industry. Apply now for the Experienced Customer Experience Manager - Automotive in USA position and take the first step towards shaping a brighter, more sustainable future for our customers and the world at large. Apply for this job