Retail Store Customer Service Specialist in Austin, TX at arenaflex
Unlock Your Potential as a Customer Service Specialist at arenaflex
Are you passionate about delivering exceptional customer experiences and driving sales growth? Do you thrive in a fast-paced retail environment where no two days are ever the same? If so, we want to hear from you! arenaflex is seeking a highly motivated and customer-focused Retail Store Customer Service Specialist to join our team in Austin, TX.
About arenaflex
arenaflex is a leading provider of innovative solutions that inspire and improve the world by coloring and protecting what matters. Our paints, coatings, and innovative products make the places and spaces in our world brighter and stronger. As a customer-centric organization, we're committed to delivering exceptional experiences that exceed our customers' expectations.
Job Summary
As a Retail Store Customer Service Specialist at arenaflex, you will play a critical role in driving sales growth, delivering exceptional customer experiences, and maintaining the high quality and visual standards of our products and store. You will work closely with wholesale and retail customers to determine their needs, answer their questions, and recommend the right solutions. Your excellent communication and interpersonal skills will enable you to build productive trust relationships with customers, while your attention to detail and organizational skills will ensure that you meet sales goals and maintain accurate work order files and formulas.
Key Responsibilities
* Ensure high levels of customer satisfaction through excellent sales service
- Assist customers in person and over the phone by determining needs and presenting appropriate products and services
- Build productive trust relationships with wholesale and retail customers
- Process sales transactions accurately and consistently with policies and procedures
- Follow and achieve sales goals on a monthly, quarterly, and yearly basis
- Maintain precise work order files and formulas
- Pull appropriate products from the sales floor or warehouse
- Tint and mix products, as needed, to customer specifications
- Stock shelves and set up displays
- Clean store equipment
- Load/unload delivery trucks
- Assist in making deliveries, as needed
- Maintain in-stock and presentable condition assigned areas
- Remain knowledgeable on products offered and discuss available options
- Comply with inventory control procedures
- Suggest ways to improve sales
Minimum Requirements
* Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
Preferred Qualifications
* Have a valid, unrestricted Driver's License
- Have at least a High School diploma or GED
- Have at least one (1) year experience working in a delivery, retail, or customer service position
- Have previous work experience selling paint and paint-related products
- Have previous work experience operating tinting and mixing equipment
- Ability to read, write, comprehend, and communicate in more than one language
- Ability to read, write, comprehend, and communicate in Spanish
What We Offer
* Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and inclusive work environment
- Recognition and rewards for outstanding performance
- Comprehensive training and support to ensure your success
- Flexible scheduling to accommodate your needs
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website or by clicking on the "Apply for the job now!" link below.
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.
Compensation and Benefits
arenaflex offers a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range.
Background Check
arenaflex requires a background check for all new hires. This includes a review of criminal history, which may be supervised or unsupervised. The Company has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.
Application Process
Our application process typically involves three steps: 1. Online Application: Create your profile by entering or importing your details from one of our job board partners. 2. Digital Interview: Complete a digital video interview via HireVue, our interview partner. 3. In-Store Interview: Meet with our team in a store, specialty wholesale branch, floorcovering facility, or delivery service terminal.
Join Our Team
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website or by clicking on the "Apply for the job now!" link below.
Contact Us
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! Apply for this job Apply for this job