Experienced Bilingual Customer Service Specialist (Spanish) in Newark, NY at arenaflex
At arenaflex, we're on a mission to inspire and improve the world by coloring and protecting what matters. As a leading provider of paints, coatings, and innovative solutions, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. We're seeking an experienced Bilingual Customer Service Specialist (Spanish) to join our team in Newark, NY, and play a key role in driving our success.
About arenaflex
arenaflex is a global leader in the paints and coatings industry, with a rich history of innovation and customer satisfaction. Our purpose is to inspire and improve the world by coloring and protecting what matters. We're committed to delivering exceptional customer experiences, and our team of experts is dedicated to helping our customers achieve their goals.
Job Description
As a Bilingual Customer Service Specialist (Spanish) at arenaflex, you'll be responsible for providing exceptional customer service to our wholesale and retail customers. You'll work closely with customers to determine their needs, answer their questions about arenaflex products, and recommend the right solutions. You'll also be expected to promptly resolve any customer concerns and ensure maximum client satisfaction.
Key Responsibilities
* Provide exceptional customer service to wholesale and retail customers
- Determine customer needs and recommend the right solutions
- Answer customer questions about arenaflex products
- Resolve customer concerns and ensure maximum client satisfaction
- Process sales transactions accurately and consistently with policies and procedures
- Follow and achieve sales goals on a monthly, quarterly, and yearly basis
- Maintain precise work order files and formulas
- Pull appropriate products from the sales floor or warehouse
- Tint and mix products, as needed, to customer specifications
- Stock shelves and set up displays
- Clean store equipment
- Load/unload delivery trucks
- Assist in making deliveries, as needed
- Maintain in-stock and presentable condition assigned areas
- Remain knowledgeable on products offered and discuss available options
- Comply with inventory control procedures
- Suggest ways to improve sales
Minimum Requirements
* Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must be able to read, write, comprehend, and communicate in English
- Must be able to read, write, comprehend, and communicate in Spanish
- Must have a valid, unrestricted Driver’s License
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
Preferred Qualifications
* Have at least a High School diploma or GED
- Have at least one (1) year experience working in a delivery, retail, or customer service position
- Have previous work experience selling paint and paint related products
- Have previous work experience operating tinting and mixing equipment
Benefits and Perks
* Competitive salary and benefits package
- Opportunities for career growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- Comprehensive training and support
- Flexible scheduling and work-life balance
- Access to exclusive discounts and perks
- Opportunities for professional development and certification
Compensation and Benefits
* Competitive salary range: $40,000 - $60,000 per year
- Comprehensive benefits package, including medical, dental, and vision coverage
- Flexible Spending Accounts (FSAs) and disability coverage
- Security, retirement, and saving benefits
- Generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, and holidays
- Opportunities for bonuses and incentives
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application system. We can't wait to hear from you!
Application Process
* Online application: Create your profile by entering or importing your details from one of our job board partners
- Digital interview: Complete a digital video interview via HireVue, our interview partner
- In-store interview: Meet with our team in a store, specialty wholesale branch, floorcovering facility, or delivery service terminal
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer. We're committed to diversity, equity, and inclusion, and we welcome applications from qualified candidates of all backgrounds. We're proud to be an inclusive and supportive workplace, and we're committed to creating a culture that values and respects all employees.
Contact Us
If you have any questions or concerns about this opportunity, please don't hesitate to contact us. We're always happy to hear from you and provide more information about our company and this role.
Apply Now
Don't miss out on this exciting opportunity to join our team and contribute to our mission to inspire and improve the world. Apply now and take the first step towards a rewarding and challenging career with arenaflex! Apply for this job