Experienced Financial Counselor (Customer Services) – Day Shift Opportunity at arenaflex

At arenaflex, we are dedicated to delivering exceptional patient care and services that exceed our patients' expectations. As a leading healthcare organization, we strive to create a work environment that fosters collaboration, innovation, and growth. We are currently seeking an experienced Financial Counselor (Customer Services) to join our team in Lakewood, NJ.

About arenaflex

arenaflex is a comprehensive healthcare system that provides a wide range of medical services to patients across New Jersey. Our organization is committed to delivering high-quality, patient-centered care that is accessible, affordable, and compassionate. With a team of dedicated healthcare professionals, we strive to make a positive impact on the lives of our patients and their families.

Job Summary

The Financial Counselor (Customer Services) position plays a critical role in supporting the reduction of Accounts Receivable (AR) and improving patient satisfaction. As a Financial Counselor, you will be responsible for communicating with patients and their families to resolve billing and insurance-related issues, ensuring that patients understand their financial obligations and making arrangements for payment. Your exceptional customer service skills, attention to detail, and ability to work in a fast-paced environment will make you an invaluable asset to our team.

Key Responsibilities

* Communicate with patients and their families to resolve billing and insurance-related issues

• Explain financial obligations and make arrangements for payment
• Work closely with patients to resolve issues related to insurance coverage, billing, and payment
• Collaborate with other departments to ensure accurate and timely processing of patient accounts
• Provide exceptional customer service to patients, families, and healthcare providers
• Maintain accurate and up-to-date records of patient interactions and financial information
• Participate in ongoing education and training to stay current on industry developments and best practices
• Work effectively in a team environment to achieve departmental and organizational goals

Essential Qualifications

* Associate's degree in a related field (e.g., business, healthcare administration) or equivalent experience

• 2+ years of experience in a healthcare setting, preferably in patient accounting or customer service
• Strong customer service skills and ability to work with diverse populations
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize multiple tasks
• Basic computer skills and proficiency in Microsoft Office applications
• Ability to maintain confidentiality and handle sensitive information

Preferred Qualifications

* Bachelor's degree in a related field (e.g., business, healthcare administration)

• Experience with patient accounting systems and software
• Certification in medical billing or coding (e.g., CPC, CCS)
• Bilingual or multilingual skills (e.g., Spanish, Portuguese)

Skills and Competencies

* Strong analytical and problem-solving skills

• Ability to work independently and as part of a team
• Excellent communication and interpersonal skills
• Ability to maintain confidentiality and handle sensitive information
• Basic computer skills and proficiency in Microsoft Office applications
• Ability to adapt to changing priorities and deadlines
• Strong attention to detail and organizational skills

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. We offer a range of training programs, workshops, and educational opportunities to help you advance your career and stay current on industry developments. Our comprehensive benefits package includes:

• Competitive salary and benefits package
• Opportunities for career advancement and professional growth
• Ongoing education and training programs
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance

Work Environment and Company Culture

arenaflex is a dynamic and inclusive work environment that values diversity, equity, and inclusion. We strive to create a workplace that is welcoming and supportive of all employees, regardless of their background, culture, or identity. Our company culture is built on the principles of respect, empathy, and compassion, and we are committed to delivering exceptional patient care and services that exceed our patients' expectations.

Compensation, Perks, and Benefits

arenaflex offers a competitive salary and benefits package, including:

• Competitive salary range: $60,000 - $80,000 per year
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with employer match
• Paid time off and holidays
• Opportunities for career advancement and professional growth
• Ongoing education and training programs
• Collaborative and supportive work environment

How to Apply

If you are a motivated and compassionate individual with a passion for delivering exceptional patient care and services, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, culture, or identity. Apply for this job